The pictures, as usual, show something quite different then what you will see when you arrive. While the hotel itself is pleasant to look at the neighborhood leaves something to be desired. When we booked the hotel we were surprised by what seemed like such a great price to be only three miles from the LA convention center.
Being from Chicago I might not have felt as insecure in this neighborhood as someone from Salt Lake City. To some the economically disadvantaged locals are more scary then the character I felt they brought to the place. Aside from the homeless begging (of which there were more near the convention center then in this neighborhood) we had no problems in the neighborhood.
The room was quite a different story. Shortly after check in we discovered the first cockroach. I called down to the desk and was told we could be moved to another room but it would be of lesser quality, which we found difficult to believe, and in close proximity. I left messages for the manager, then Wednesday, and twice a day until he called me on Saturday to inform me that he entered the room in my absence and without my permission. He had taken so long to return my call, he said, because he manages three properties. He saw nothing and would do nothing. Initially he told me that they have never had roaches in the hotel but later in the discussion mentioned that they were spot treating for roaches in another area of the hotel.
When we returned that night we found another roach which we killed and bagged to be sent to Comfort Inn's corprate office. I attempted to speak to the manager for the remainder of my stay with no success. One bright and shining star was a young desk clerk named Tawnee. She attentively listened and transcribed my thoughts into a binder the manager was supposed to review. She attempted to get my room rate reduced, was approved by her supervisor, and denied by the manager.
Only after I called Choice Hotels to begin the complaint process and under threat of sending the offending insect to Comfort Inn headquarters did my rate get reduced from $69.99 to $39.99.
Why didn't I just switch hotels? The town was booked except for rooms with rates around $150.00 more per night which I simply can't afford.





Rooms
Location
Check in / front desk







