I should mention at the outset, that the night manager at this hotel was delightful....that is, unfortunately where it stopped.
I don't even know where to begin...
I asked the desk person the day after arriving if he could give me the AAA rate, as I read that it was available at this hotel...his attitude was that it wasn't worth looking up because there probably wasn't difference anyway......[what?????]
Next, we had a problem with a crying baby in the next room....the walls must be like paper. reported at front desk....no response...they didn't care.
went down for buffet breakfast...well, what a battle. there must have been twice the number of guests fighting for half the number of tables...one morning, we ended up just going out on the cold to eat.
then there is the free shuttle that they advertise. Well, thats if they FEEL like taking you. I asked them one morning at around 9am to go somewhere and was told they were busy until 11am......i don't know what they were doing, but it wasn't shuttling people.
Then, on our last day, I rang to make a shuttle booking at 8am. i was told straight out that the shuttle was booked out all day ....great service. when i complained at the front desk, they made a phone call and mysteriously there was a shuttle available in 15 minutes.
Otherwise, the hotel was 'okay'
Rooms are very tiny.
One thing going for this hotel is location, location, location.
But, next time, I think I'll stay at the Crowne Plaza which is right across the road, and hopefully, they will have staff that do give a damn.






Rooms
Location
Cleanliness
Business service




