Arrived from Sydney at around 6.30am. Had booked the night befoore (and confirmed) to ensure I was able to check in very early in the morning. They had given my room away as I had not arrived by 9pm!!!!!! Not happy after a long haul flight! They told me to walk to Starbucks (10 mins away) and wait until room was ready. Waited to 12.30pm - no call so walked back to hotel and waited at reception. Finally in a room by 1.30pm. After the inital very very very bad setback the rest of the stay (5 nights) was fine.

If you are planning to do something out of the ordinary in terms of aarrival time be wary. Otherwise fine for an extended enjoyable sstay

Stayed here for a few nights in January '08. Room was fine, bed very comfy! Bathroom is on the small side, but was fine for three of us, (two adults and a teen). Laundry room has only two washers and two dryers, and was always busy. We had no problems with the staff. The two computers in the lobby with printers are great for printing out directions and stuff, but were very busy, too. Breakfast was *very* busy, food was great, but it was impossible to get a seat. We took our breakfasts back to our room.
Good overall.

My wife and two other couples spent the long New Year's weekend at this hotel. I am a Marriott frequent traveler recommended we stay here to our group and we were all very happy with this hotel. This hotel is more like a full service hotel than your typical apartment style Residence Inn. The rooms are all suites so each room has a full kitchen, living area and bedroom. The rooms are nicely furnished, newer looking and very clean. The best part is that each living room and bedroom has its own 32" flat panel TV. (came in very handy for the guys to watch two football games at the same time on NY Day! LOL)

Full Breakfast is included in the rate and it was very nice with made to order omelettes, waffles, cereals, eggs, sausage, fruit, etc.... The dining room does get a little crowded at peak times, but people were moving through quickly and there is an adjacent meeting room that they open for breakfast seating too. We liked that since it was much quieter and roomier in there. The lobby is nice, warm and we loved the little wine and beer bar, although we only visited it once due to our busy schedule.

The best thing about this place is the friendly and efficient staff. Very knowledgeable and eager to assist. We interacted frequently with the valet guys, the bell man, front desk and the breakfast staff and each one of them were outgoing, smiling all of the time. They even did our grocery shopping for us for free so that after a day of sight seeing we had the snacks and beer in one of our rooms waiting for us when we returned chilled in the refrigerator in the kitchen. Also, there is an awesome Jewish Deli (Factor's ??) a half block from the hotel that had huge great sandwiches. They also delivered to your hotel room too.

As a frequent traveler, I am tired of getting charged for high speed interent hook up. This hotel had both wired and wireless throughout the building and it was free. Very much appreciated.

We shopped around at the prices, location, etc... of many other hotels and we were very happy with our choice and location of this hotel.

I should mention at the outset, that the night manager at this hotel was delightful....that is, unfortunately where it stopped.
I don't even know where to begin...
I asked the desk person the day after arriving if he could give me the AAA rate, as I read that it was available at this hotel...his attitude was that it wasn't worth looking up because there probably wasn't difference anyway......[what?????]
Next, we had a problem with a crying baby in the next room....the walls must be like paper. reported at front desk....no response...they didn't care.
went down for buffet breakfast...well, what a battle. there must have been twice the number of guests fighting for half the number of tables...one morning, we ended up just going out on the cold to eat.
then there is the free shuttle that they advertise. Well, thats if they FEEL like taking you. I asked them one morning at around 9am to go somewhere and was told they were busy until 11am......i don't know what they were doing, but it wasn't shuttling people.
Then, on our last day, I rang to make a shuttle booking at 8am. i was told straight out that the shuttle was booked out all day ....great service. when i complained at the front desk, they made a phone call and mysteriously there was a shuttle available in 15 minutes.
Otherwise, the hotel was 'okay'
Rooms are very tiny.
One thing going for this hotel is location, location, location.
But, next time, I think I'll stay at the Crowne Plaza which is right across the road, and hopefully, they will have staff that do give a damn.