My husband & I booked the "Victoria Room" @ the Bissell House to celebrate our 10 year wedding anniversary. Jennifer (Innkeeper) could not have been more pleasant & hospitable. We had a great time. Loved the pool, the house itself, the breakfasts & the warm welcome. I would highly recommend the Bissell House. I would also like to praise both, Jennifer & Juli for a pleasant stay. They work endlessly to keep up with the demands that come with owning a B&B & they make it look easy. They always had a smile, fun & interesting stories & plenty of great recommendations, from restaurants to site seeing. Thank you!-The Starrs

I come to Pasadena for buiness on a regular basis. The Bissell House is a real haven for me on these trips ..It is great to drive into the tall green hedges to this oasis. This historic home and garden, is beautifully maintained and lovingly cared for. I love the attention to detail, evident throughout, starting with the large, welcoming entry, to the charming living room (parlor), sumptuous dining room, cozy library extending to the large porch and pool area. The guest rooms I have stayed in have been such a treat, each with it's own unique, elegant furnishings and with beds fit for a king. Plants and flowers abound and there are refreshments available at all hours. Within this delightful period home there are modern conveniences like A.C., computer, and television. The owners have extended great courtesy and consideration to make sure I enjoy a relaxing , comfortable stay. My thanks to Bissell House . I look forward, as always, to my next visit. Nancy Deleray

I booked the B&B after reading glowing reviews online. What a disappointment.
At first glance it's a beautiful house in a beautiful quiet location.

But staying there was far from ideal....

Yes its an old house and thats the charm but everything seemed old and dusty. The plumbing was so old that we couldn't get a strong stream of water and taking baths were a time-consuming issue.

I did not enjoy the famed 3 course breakfast one bit. I wouldn't even dare to call it a 3 course meal in the first place. A tiny helping of berries does not constitute a first course by any means.

The swimming pool area was dilapidated and I would never enter that whirlpool. There were used towels laid out all over the dusty and unmatched pool furniture.

At least put some effort to make the pool area presentable especially if you are charging such high rates.

A true disappointment.

But even then I could have excused that if I had received good service.

Unfortunately the service was shocking.

When I voiced my discontent twice to the inkeepers. Their first response was to be defensive, quick to defend themselves, quickly stating that they could not offer a discount obviously anxiously to hold on to the money they had charged me.

I was amazed by such a reactive response to my discontent.

Shouldn't customer satisfaction be a first priority?

No I didn't fight for a refund, at that point I just wanted to get out of there.

So note that. Lack of true service, geniality and concern for the wellbeing of their guests was what I experienced.
Their first priority is MONEY .

Never again!

I did a B& B In San Jose and was delighted by the experience but my stay in Bissell House was SAD . Very unhappy.

Too Wonderful but alas Too Short
My Wife and I had travelled the scenic Big Sur Highway 1 from
San Francisco and Arrived in Pasadena Sun 8th July.
I had booked the Victoria's Room at the Bissell House over the net and kept it as a surprise from my wife. She was very excited when we drove into the front yard of the Bissell House after the drive through beautiful South Pasadena.
All tthe information on the site is well collated and helpful including the directions.
After arrival we relaxed with coffee and cake in the lounge before swimming and reclining by the pool and enjoying the gardens.
We sampled the complimentary wines before going out to dine in Pasadena which has a vast array of restaurants and shops.
After a restful night's sleep we had a very tasteful breakfast, chatting with other guests and the owners. We had a last swim after breakfast and sadly had to leave to continue out travels.
Our memories of this too short stay at the Bissell House will last a long time and our story will be passed on to all our friends.
I would recommend this wonderful Inn to all that enjoy that extra treat when travelling or are looking for that extra special surprise stay for that special person in their life.
Enjoy your travels
John & Lynn Cowper
Clovelly
Sydney
Australia