We enjoyed the quirky things like the hosted wine happy hour and the goldfish you can order to your room. It was perfectly located near the 16th Avenue Mall. However, as a four star hotel, it fell short on the true "luxury" of other boutique hotels, like the W. The beds, pillows and linens are not luxurious - they are just okay, not great, and there is an inroom coffee machine in the bathroom? yuck. The bathrobes are only for purchase, as is everything else in the room (there's a mini shopping mall in your closet). There is a safe in the room, but because the closet is so shallow, that the safe is mounted sideways, making it very difficult to use and difficult to see the keypad or inside where we left something. (When we called back to the front desk, the staff were not pleasant or prompt - again, not the professionalism or level of service that one is accustomed to at a four star hotel.)
We would stay here again, if the W was full.







Value
Location
Check in / front desk
Service




