check in was like a 3-ring circus and took almost an hour, thanks to someone who wasnt even a front desk agent. when we went back to change rooms, the manager said to another front desk person "what was ____ doing here??"

the rooms were decent and clean. they were also a nice size. they upgraded us to a corner suite with a wrap-around balcony.

the room service is hit or miss. i loved my breakfast (chocolate chip pancakes) but my boyfriend hated his (french toast). the dinner is also mediocre. the angus burger was delish, but the hummus plate was so disgusting.

we also tried to order food on the 'rooftop' pool. the cabana boy said it would be about 15 minutes. i patiently waited 30 minutes before deciding to cancel my order. when i did cancel, a manager came out making a huge deal out of it. all i wanted was some fried rice! but they took too long and i was over it.

also note: the other reviewers are not exaggerating when they explain nikki beach. i was so uncomfortable and felt unsafe with all walks of life pouring out of that club at night time.

the parking is terrible.

the hotel is in a convenient location to a couple of decent places to eat. there's a pizza place on the same street as the hotel that is soooo good. there is also an american apparel!

tripadvisor is gracious giving this hotel 4-stars. it must just be for the amenities the hotel offers, but they just don't hit it with the service.

My husband and I stayed at the Sonesta in Coconut Grove for four nights at the end of May. The reservation was booked by a family member for us as we had travelled to Florida for a graduation. Our room had a view of the bay and a fully equipped kitchenette. What a treat to be able to have water and drinks and snacks in the fridge and to make coffee. The king sized bed was supremely comfortable and made up with excellent quality sheets and pillows and down duvet. The bathroom, although small, had an abundance of excellent quality towels and top-of-line toiletries. Two spa-quality robes were in the closet freshly laundered for our use. The room itself was spacious, spotlessly clean, and fresh smelling. On two mornings, we had a great breakfast in the 8th floor restaurant overlooking the bay. Overall, for our purposes, it was a very pleasant place to stay.

Stayed at this hotel one night due to a wedding that was held there, ceremony and reception. I found the property was well-mantained, and the room was very clean, airy and smelled fresh. Found the washroom in the lobby very clean and fresh, which is unusual for most hotels. The view from the room (20th floor) was great. The festivities was held on the eight floor and the reception hall was clean and the views from there were outstanding. The service was very good. My only regret is that I only stayed one night but would not hesitate to stay at this hotel again.

If you want a nice hotel that takes care of their customers look elsewhere. We booked a 2 bed room suite that was to have a king bed in each room. One room had 2 twin beds pushed together with a lamb strip down the middle which was horrible. The other room's airconditioner did not work the entire stay and we had personal in the room the whole time trying to fix it. They even walked in our room without knocking just came right in. Finally they were going to move us after 2 hours at the front desk but we insisited on seeing the new room first (which they argued about) and sure enough one of the rooms had the same thing two twin beds pushed together. Where do hotels even get twin beds nowdays?? We pretty much spent our entire stay with this room problem. The front desk staff was horrible they would leave us standing there forever and were completely rude!!