We needed a hotel quickly after one of our party was admitted to a nearby emergency room. The ER doctor helped us get a room here. The room was large (about 700 sq. ft.) with comfortable furnishings. However, there was no kitchenette and no complimentary breakfast - only a coffeepot and minibar in the room. The property appeared deserted at all times despite the cars in the parking lot. Calls made with the "one-touch service" button were unanswered. A perishable gift delivered to the front desk was not brought to our room even though we called and were told that the bellman would bring it. When we finally personally checked at the front desk, more than 6 hours had passed since delivery. Newspapers were complimentary but were not delivered to the door and were not available every morning in the same location. Housekeeping didn't replace all used coffeebar items. In room Internet didn't work and the front desk didn't respond though we notified them twice. In room information was sparse and the binder was falling apart. There was no tub.
This property is soon to become a Crown Plaza. I hope they invest in more staff and staff training to bring this property up to the level it could be. Every large room should be fitted out with a kitchenette rather than only a minibar.






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