Do not stay at this hotel if the room is important to you and you don't want any problems. I booked this hotel for a 2 night stay on our honeymoon. Management was notified of this so one would expect a 'luxury' hotel to treat you with special treatment of even respect.
I reserved the wet x-large with a king-size bed. However, arriving in the evening after a long flight and being tired, we didn't notice the small double bed until the morning. Also, after we arrived we attempted to make some long distance phone calls but were unable to connect. In the morning I complained about the bed and found out that we had been downgraded to a wet-medium room o our honeymoon after receiving confirmation that we had the x-large room. This is how they treat their first-time guests and a honeymoon. I then inquired about their long distance rates and we were told we had a bill of $500. They charge you for attempting to call...NOT actually connecting and talking to anyone!!!!!!!!! Had it not been to the same number I don't think they would have waived the charges.
It was only until later that we told we were bumped because Kate Moss was at the hotel for an impromptu photo shoot. Google Kate Moss in Miami.
The rooms are tiny and cramped. The bathroom is no bigger than a closet. The in-room safe was not secured down and could have been easily removed from the room under your arm.
The continental breakfast was very sparse. I hope you like toast and peanut butter.
When leaving, we requested a porter and cart which never came and we had to carry 4 large heavy bags and carry-ons ourselves.
They even tried to charge us the full wet x-large room rate when we had stayed in a wet-medium when checking out.
The pool and the view from it was nice, that's about it.










Value
Rooms
Location
Rooms
Check in / front desk



