We visited the Cloister in late September 2007. While it was expensive, I felt that overall, it was very much worth the price paid. We had booked an $800 room and when we were ushered into the suite where the Prime Minister of Japan stayed during the G8 conference, I actually wondered if we had been upgraded or if they had made a mistake - the room was so gorgeous. It looked similar to the presidential suites I have viewed at hotels like the RItz and the Four Seasons (only slightly smaller), but the quality of the construction was much higher than what I've seen elsewhere. The furnishings were also spectacular, like something out of Architectural Digest. Handmade rugs from Turkey, beautiful curtains, four-poster beds, incredible linens, wonderful toiletries - it was a dream come true. It sounds crazy, but I thought $800/night was a bargain for this room.
WIth a few exceptions, every staff person I encountered was absolutely lovely. (There were a couple of women in the restaurants that needed re-educating on customer service, but other than that I found the staff to be wonderful.) For example, when we dropped into the horse facility (off-site), the lady who runs it immediately offered to give us a personal tour of the entire facility (which is beautiful) even though we were just "looky-loos." You could tell she totally loves her job and sees the vision that the owner of this property has for the resort.
We ate at two or three different restaurants on the property and found the prices to be fairly reasonable and the quality of the food to be generally quite high. One problem: most require a collared shirt and a jacket for men; but loaners are available.
It's true that the outlying rooms are a distance from the main building, but it's less than a 15 minute walk and rides are readily available. We enjoyed our relative isolation and the proximity to the beach and we walked everywhere.
We had massages at the newly remodeled spa and this was the only time when we felt a little ripped off. Our treatments were good but not great and the price was very high. The automatic gratuity contributes to the sense of being ripped off. However, this one little thing did not detract from our overall experience at the Cloister. We would go back in a heartbeat.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Other