I came to Chicago for a family reunion and this hotel was chosen for it's location, affordability and family friendliness. It far exceeded our expectations!

First, it's in the heart of beautiful Chicago. We even had great views of the Tribune Tower and the Wrigley Building from our larger than expected room. We were easily able to walk everywhere we wanted to go. It even has a stop for the Chicago Free Trolley right out side the hotel.

The lobby was large and allowed people to gather easily without taking over the entire space. The complimentary cooked to order breakfast and the evening reception were fabulous - a huge hit! The planners just thought it would help keep the cost down for families, but it exceeded everyones expectations.

I've stayed at other Embassy Suites, but I've never been so impressed. I will definitely stay here again and recommend it to all my friends. You won't be disappointed.

We stayed at the hotel from August 3-8, 2005. Overall the hotel was very good and very clean. Staff was very friendly and very helpful. We were there with a 10 yar old and there were a lot of kids. I would not stay there if you are looking for a quiet hotel or if you do not like kids.

Very well located, close to Navy Pier and Michigan Avenue. Many very good restaurants within walking distance. Museum Campus is 1 bus ride or a short cab ride.

Breakfast was very good but very busy on the weekend. While the line moved fast, finding a table was sometimes difficult. Staff helped trying to find tables and putting reserved signs on the table so that you could get your food without losing your table.

I stay at a lot of Embassy Suites, this one had the ambiance of a busy bus station. It seemed that they were very busy and did not have the housekeeping staff to keep things as orderly and inviting as possible. It was a chock full of visiting families with lots of children running around. Given the lack of acoustical controls in the vast atrium it was a bit like listening to constant traffic. The rooms were small (the interior 'living room' drab, sterile, not entirely clean feeling) for example stains on furniture and carpet. The lighting was very harsh and unattractive. There was considerable noise carry over from the corridor on the atrium side. The bathroom was passable but uninviting. The breakfast was unrelaxing and hurried, the food was ok, but it was not worth lingering over or trying to read a paper and enjoy a cup of coffee. The tables are very close together, and the attempts to mitigate the over crowding mentioned in the other reviews was met with table cloth covered banquet tables throughout the lobby area......temporary and not very attractive. Ok so I am a bit of a diva.....The waits for elevator were crowded and again full of unaccompanied and sometimes rude and unruly kids....I would not stay here again. Now I do have to stay check in desk was staffed by personable employees as was the nice lady monitoring the breakfast. I am assuming the busyness of the hotel during prime tourist/family season attributed to the feeling of chaos and crowding. I imagine the staff tried to do the best they could under the circumstances.

I have stayed at a number of Embassy Suites and was rather disappointed in this one. When we checked in, there were a number of housekeeping problems with our room. It had, shall we say, not been cleaned thoroughly. In addition, someone had kicked or punched a hole in the bathroom door. When I complained, the desk clerk apologized but did nothing to help. The next day I spoke to the supervisor who was very nice and gave us a $50 credit to help make up for it. If there had not been a number of large conventions in town, I would have checked out.
The pool is a joke. It is about 6 feet wide and totally inadequate for anyone except a sole lap swimmer.
I have stayed at the other downtown Embasssy Suites in Chicago and it is far and away better. They are close together. Stay at the other one.