Striking architecture is only the beginning of what can only be described as one of the best hotel experiences of my professional life. The attention to detail in the room and the bathroom is remarkable and the bed is the best night's sleep I've ever experienced in a hotel. Gorgeous LCD tv and Bose wave machine added to my enjoyment. Sofitel is worth the extra $'s.

Just returned from 5 days at the Sofitel. Yes the beds are fantastic and the rooms are immaculate. Service was very good, but we have stayed at a Sofitel in London and the service there was superior. So, by comparison, we simply couldn't rave as others have. It may be because the London hotel was smaller. The front desk staff greeted you by name and knew what room you were in. When the lobby tea room closed, the front desk brought me tea to the computer room. They made a special effort which we did not see at the Chicago Sofitel.

We found the doormen were certainly respectful and we were not dressed, but service on the door was not consistent. Most times we were opening the doors ourselves. No big deal, but just not perfect service.

Again by comparison, the concierge service just was not as good. I think it was good service, but you didnt get the feeling that they really cared. One in particular could barely crack a smile.
However, housekeeping staff were very friendly and helpful.
The location is very good, but again, not perfect. We found we were always travelling to the theatre district, the Millinium park area, so would have preferred a hotel more central on the Magnificent Mile area. That said, it was close to restaurants .

I can't really say anything about this hotel that hasn't been said before. Simply fabulous.

It was the attention to detail that impressed myself & my husband most. The automatic soap dispensers, the free internet access and the fact that the maid came into our room while we at dinner to straighten up to name but a few.

We ate at the Cafe des Architectes and were very impressed. Delicious food which was reasonably priced for the quality. Great service too.

If you fancy eating out there are some great restaurants very close...Pancakes to die for, great fish at Hugo's Frog House and a very unique experience at Giordanos pizza place.

We saved hard to stay at this hotel and it was worth every single penny.

The Sofitel Water Tower is simply fantastic. I have traveled extensively throughout Europe and the U.S., and I can easily say this is one of the best hotels at which I've ever stayed.

The experience starts even before you enter the gorgeous lobby with its contemporary glamor. Whether you arrive by car, cab, or by foot, the doormen at the Sofitel are there to offer you exemplary service, greeting you cordially and opening doors. On Mother's Day, they even hand out pristine roses with thorns removed! I cannot say enough to adequately describe how top notch the service is at this hotel! And yes, while the interior - everything from the lobby, your room, the bar and the restaurant - is stunning and will delight you...the service is what will really blow you away here. Stay here. You will not regret it.

Finally, a note regarding some of the negative reviews on this hotel, specifically those who claimed the doormen were "snotty" or "stuck up:" I simply didn't see it. That is not to say it never happened, for I wasn't there to witness anything. All I can say is that my mother and I stayed here for Mother's Day weekend and we dressed comfortably in jeans...and yet we were treated with every bit of respect as businessmen in their suits. So from my perspective, the service was uniformly wonderful at the Sofitel Water Tower.