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The Black Swan Inn: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 23 reviews
23 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
6
3.0 of 5 stars
4
2.0 of 5 stars
5
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 8 hotels in Lee
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 52
Description: The Black Swan is a 52-room inn with the atmosphere and friendliness of old New England days past. Check-in at our antique filled lobby. Our... This description is based on information provided by the hotel.
Address:
435 Laurel Street
(formerly Best Western)
Lee, MA 01238
Check Rates: $117 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Black Swan Inn

( 5-9 of 23 )
“stay away!!”

The Black Swan Inn

Mar 16, 2008
1/1 found this review helpful

The view is beautiful, the lake is wonderful. However the service and the state of the hotel on a whole is down right terrible. When we walked in, the staff was cold and unwelcoming. The rooms and hallways were dark and gloomy. The state of the Inn was in shambles. When you first drive down the driveway, the first thing that you see is a huge dumster that is falling apart - what a nice welcome. I would recomend that you stay away. Stay anywhere else before you stay here.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
legend3377's Summary
Date of Stay: March 2008
Member since: March 16, 2008
Was this review helpful? Yes No
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Average price*: $117 (year-round)
“Pretty lake location & superb Indian food”

The Black Swan Inn

Oct 7, 2007

We had an overnight stay here last month in one of the lakeside rooms on the ground floor. This was clean and spacious and the beds were comfortable. It was nice to chill out on our personal deck overlooking the lake. There was a swimming pool here which looked quite clean. Best of all was the Bombay Indian Restaurant on site – we love Indian food – and this was the best!! The waiters were friendly.We can recommend this place for dinner. The only down-side was the continental breakfast in the morning, which was very basic – only just adequate.

  • This TripAdvisor Member:
    • Liked — our deck overlooking the lake and the Indian restaurant
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bunnycaz's Summary
Date of Stay: September 2006
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: August 08, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
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Average price*: $117 (year-round)
“Great place”

The Black Swan Inn

Oct 6, 2007

Keep those lousy reviews coming, because this place is terrific. Unassuming, a very good Indian restaurant on the premises, and on a beautiful lake with many rooms overlooking it. You can sit on your porch overlooking the lake and read or think, take out a canoe and paddle around it, or head off to Tanglewood and Berkshire hikes, which are all nearby. Stop being so snooty everyone, and realize what this place has to offer.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gshaffer429's Summary
Date of Stay: August 2006
Member since: October 06, 2007
Was this review helpful? Yes No
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Average price*: $117 (year-round)
“Stay away from this place....”

The Black Swan Inn

May 28, 2007

Very officious reception staff...room not prepared...it was cold and stale...when I said that we would not be staying, they charged $30 cancallation fee...restaurant not open that night nor the bar...one of the reasons that we booked....do not stay here

  • This TripAdvisor Member:
    • Liked — NOTHING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mobaberochfordUK's Summary
Date of Stay: April 2007
Traveled with: Friends
Age group: 50-64
Member since: June 05, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $117 (year-round)
“be sure you want this”

The Black Swan Inn

1 of 5 stars
Rochester, NY
Feb 17, 2007

A very old and quaint property. The floors squeak, the hall walls need fresh paint, etc but it is sorta OK for a 1 night passthru. But make sure you pay under $60, or go elsewhere. The furniture is not moved in the rooms when they vacuum, so the dirt is obvious. The edges of the floors in the halls are not vacuumed. The night we were there there had been a water main break in the morning and our water was brown. The lines had not been cleaned out and the rooms were not checked. No notice when we checked in and no bottles of water to help us during our stay.

Walls were dirty with splashes that seemed very old. Pillows smelled of people smell. Continental breakfast was very minimal with no water but had no cost. Not a Hampton Inn or Holiday Inn Express!

  • This TripAdvisor Member:
    • Liked — near the expresway
    • Disliked — dirty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wineluvr's Summary
Date of Stay: February 2007
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $117 (year-round)

Reviews of The Black Swan Inn

( 5-9 of 23 )
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The Black Swan Inn Address

435 Laurel Street, (formerly Best Western), Lee, MA 01238