I originally stayed at this Red Roof in February and did not have any major problems. However, when I called to check the availability of rooms for a date in March, an employee took it upon themselves to access my credit card information from a previous stay--you only have to stay once to be considered a regular guest and your credit card information "saved," a policy I wasn't aware of--and made a reservation for me, even though I did not authorize it. When I did not appear on that date--again, I was only checking availability, not making a reservation--I was charged for the night. I have spent a great deal of time in the past two months trying to have this charge removed and have gotten a different response from each local and/or corporate employee I speak to. I was even told that it was "assumed" that I was making a reservation when I simply gave my name, even though I did not give them my credit card number nor authorize them to use the one on file. Do not stay at this hotel unless you are ready to be charged for a room you did not reserve and did not stay in. I will never stay at another Red Roof Inn, no matter where it's located.






Rooms
Check in / front desk



Location



