I just spent five days at Norome (July 28-August 1) -- my second stay this year.
The resort looked great with the exception of the upper part of the property, which is overgrown and in need of maintenance. Some villas were really run down up there, but workers appeared to be working on them. The management had suggested that we stay in the "lower" area of the property since they had closed the upper part due to the off-season (it is the rainy season in Nicaragua from May-October). We chose to stay in the upper part of the property anyway.
Both pools were closed, which was a bummer. The lake-side pool had been cleaned and was being re-filled, but it never filled all the way back up for us to really enjoy. The upper pool was completely closed and empty.
The lower property (closer to Laguna Apoyo) was beautiful and there were a number of other guests there during our stay.
The restaurant food was consistently better than my previous stay in early April -- especially breakfast and dinner. However, the service is still struggling. It seems the management has taken strides to improve it, but I still had to wait sometimes 30+ minutes for a very simple meal when I was one of the only people in the restaurant. Getting coffee refills just shouldn't be so hard!
One time, at lunch, they failed to bring our friend his hambughesa until the rest of us had nearly finished. This was unacceptable. Other times, I had to repeat my (rather simple) order 2-3 times. Norome could sell many more beverages and appetizers if the wait staff returned to the table to ask "anything else?" Several times they were out of basic foods -- like orange juice and ham at breakfast. The hotel does not have a POS system for their bills, so checkout can be quite lengthy. Since it's so manual, mistakes are made, so be sure to doublecheck your bill carefully. You may want to pay cash for the restaurant bills as you go -- this will greatly speed up your final bill close out at the end of your stay and increase accuracy.
In Norome's defense, sometimes the service was excellent. And, what they lack in response time, they make up for in attitude. The staff seems eager to please. The staff one night went out of their way to organize the showing of a movie on an projection screen set up in the restaurant. Our requests for the safari car "transport" were responded to very quickly on all but one occasion and our favorite "transport" driver would walk us to the door of the villa at night with a flashlight.
The lake water was stunning, and for the most part impeccably clean. I swam every day and loved it. I recommend bringing water shoes or old flip flops to wear -- they help to get in and out of lake more easily over the rocks. A ladder that was formerly leading to the water from the deck is no longer there, which makes it a little more difficult to get in and out. The gift shop there sells some water shoes for $12.
During two of our nights there, we found brown scorpions in our villa. They are apparently not as venomous as their clear Mexican cousins and their sting is like that of a bee's, but you should take precautions before slipping on shoes in the am, and shaking out curtains, towels and clothes before putting them on. We did a "bug check" each night before bed to calm our nerves (well, my nerves). You are in the middle of a jungle, afterall!
The Howler monkeys were active -- especially at dawn, dusk and when it first starts to rain. There were a number of babies/adolescent family members who were fun to watch.
Norome is only 20-25 minutes outside of Granada. A swim in the lake is not to be missed. The view of the lake is sublime. I highly recommend building at least a 2-3 day stay into your Nicaragua itinerary. It's a peaceful and rustic luxury treat. Avoid lakeside enjoyment during the day on weekends when Norome can become overrun with day-tripper locals looking to enjoy the beautiful surroundings (who can blame them?).
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