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Norome Resort & Villas: Traveler Reviews

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TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 23 reviews
23 Reviews
5.0 of 5 stars
8
4.0 of 5 stars
5
3.0 of 5 stars
3
2.0 of 5 stars
4
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#16 of 20 hotels in Granada
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  • Rooms: 140
Address:
Km 37.5 Masaya _ Granada highway
Laguna de Apoyo, on the West shore
Granada
Nicaragua
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TripAdvisor Traveler Reviews

Reviews of Norome Resort & Villas

( 11-15 of 23 )
“Beautiful location, service still spotty”

Norome Resort & Villas

4 of 5 stars
Atlanta
Aug 3, 2006
2/2 found this review helpful

I just spent five days at Norome (July 28-August 1) -- my second stay this year.

The resort looked great with the exception of the upper part of the property, which is overgrown and in need of maintenance. Some villas were really run down up there, but workers appeared to be working on them. The management had suggested that we stay in the "lower" area of the property since they had closed the upper part due to the off-season (it is the rainy season in Nicaragua from May-October). We chose to stay in the upper part of the property anyway.

Both pools were closed, which was a bummer. The lake-side pool had been cleaned and was being re-filled, but it never filled all the way back up for us to really enjoy. The upper pool was completely closed and empty.

The lower property (closer to Laguna Apoyo) was beautiful and there were a number of other guests there during our stay.

The restaurant food was consistently better than my previous stay in early April -- especially breakfast and dinner. However, the service is still struggling. It seems the management has taken strides to improve it, but I still had to wait sometimes 30+ minutes for a very simple meal when I was one of the only people in the restaurant. Getting coffee refills just shouldn't be so hard!

One time, at lunch, they failed to bring our friend his hambughesa until the rest of us had nearly finished. This was unacceptable. Other times, I had to repeat my (rather simple) order 2-3 times. Norome could sell many more beverages and appetizers if the wait staff returned to the table to ask "anything else?" Several times they were out of basic foods -- like orange juice and ham at breakfast. The hotel does not have a POS system for their bills, so checkout can be quite lengthy. Since it's so manual, mistakes are made, so be sure to doublecheck your bill carefully. You may want to pay cash for the restaurant bills as you go -- this will greatly speed up your final bill close out at the end of your stay and increase accuracy.

In Norome's defense, sometimes the service was excellent. And, what they lack in response time, they make up for in attitude. The staff seems eager to please. The staff one night went out of their way to organize the showing of a movie on an projection screen set up in the restaurant. Our requests for the safari car "transport" were responded to very quickly on all but one occasion and our favorite "transport" driver would walk us to the door of the villa at night with a flashlight.

The lake water was stunning, and for the most part impeccably clean. I swam every day and loved it. I recommend bringing water shoes or old flip flops to wear -- they help to get in and out of lake more easily over the rocks. A ladder that was formerly leading to the water from the deck is no longer there, which makes it a little more difficult to get in and out. The gift shop there sells some water shoes for $12.

During two of our nights there, we found brown scorpions in our villa. They are apparently not as venomous as their clear Mexican cousins and their sting is like that of a bee's, but you should take precautions before slipping on shoes in the am, and shaking out curtains, towels and clothes before putting them on. We did a "bug check" each night before bed to calm our nerves (well, my nerves). You are in the middle of a jungle, afterall!

The Howler monkeys were active -- especially at dawn, dusk and when it first starts to rain. There were a number of babies/adolescent family members who were fun to watch.

Norome is only 20-25 minutes outside of Granada. A swim in the lake is not to be missed. The view of the lake is sublime. I highly recommend building at least a 2-3 day stay into your Nicaragua itinerary. It's a peaceful and rustic luxury treat. Avoid lakeside enjoyment during the day on weekends when Norome can become overrun with day-tripper locals looking to enjoy the beautiful surroundings (who can blame them?).

  • This TripAdvisor Member:
    • Liked — the views, the howler monkeys, the sounds of the jungle
    • Disliked — brown scorpions
    • Tips/Secrets: — brng water shoes for the lake!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobeana's Summary
Date of Stay: July 2006
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 35-49
Member since: November 25, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Other
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Call now to book: 1-800-454-6835 from hotels.com
“Did not like the vibe”

Norome Resort & Villas

2 of 5 stars
New York, NY
Jul 5, 2006
1/1 found this review helpful

I stayed here for two nights, and though it wasn't a terrible stay, I will not be returing to Narome. The good things about the place is a nice location on Laguna de Apoyo, lots and lots of monkeys, and many different kinds of butterflies and birds. The rooms are pleasant, but almost all require a substantial uphill walk and none are directly on the lake. The food was ok....but as the day went on, the restaurant would get messier and messier and no one seemed to straighten up the tables/chairs. Used plates from the night before were still sitting out in the morning. The resort is not even a year old and almost all of the deck chairs are broken, cracks in all of the sidewalks, and the lobby spaces are not nicely furnished. They sell day passes, so the place had a party feel during the day which was a turnoff to me. The hotel also tried to charge me a higher rate of $98, rather than my reserved rate of $68. I paid $68, but it did not start things out on a good foot. I did enjoy sitting on my patio, watching the monkeys play in the trees, but that is not enough for me to return to Narome.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travel147's Summary
Date of Stay: June 2006
Member since: July 05, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
I recommend this hotel for:
An amazing honeymoon, Families with teenagers
I do not recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Pet owners
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Call now to book: 1-800-454-6835 from hotels.com
“Pristine paradise in Undiscovered Nicaragua”

Norome Resort & Villas

May 2, 2006
4/4 found this review helpful

I went there with my two young boys aged 8 and 3 and my sister and my nephew aged 15. It was great for all of us. The lake is pristine, and the water is always warm, the staff are very sweet, and they have taken great trouble to create a rustic atmosphere even whilst providing several modern amenities. It is close to Granada and the day trips are awesome. But if you don't want to go anywhere the resort is a perfect, quiet place to simply relax and read and swim and eat good food.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: April 2006
Member since: May 02, 2006
I recommend this hotel for:
Families with young children, Tourists
I do not recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Pet owners
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Call now to book: 1-800-454-6835 from hotels.com
“Stop for lunch, stay somewhere else”

Norome Resort & Villas

Apr 18, 2006
5/8 found this review helpful

I should preface my review by noting that I did not actually spend a night at Norome. However, I am glad I didn't, and I wanted to post my review as a counterpoint to the slew of suspiciously glowing reviews of this place that have recently appeared on TripAdvisor. I encourage other readers to scan through the reviews here and pay attention to the timing of those glowing reviews in light of the earlier negative (and, based on my experience, more realistic) postings.

My wife and I spent a week in Nicaragua, including 3 nights in Granada and 4 nights near San Juan del Sur. During our time in Granada, we spent one afternoon at Norome. During the few hours we stayed there, we hardly saw any other guests, which gave the place a deserted, slightly creepy atmosphere.

Lunch, served on a terrace overlooking the beautiful Apoyo lagoon, was pleasant enough. However, the wind was gusting so hard we were constantly fighting to keep napkins and other items from blowing away. At one point, a glass was blown off our table and smashed on the floor. Apparently this windy weather is quite normal during the peak winter season.

Our original plan was to spend the rest of the afternoon swimming and relaxing in the sun. However, the large whitecaps were enough to deter us from going near the lake. The only other tourists we did see there, an American family, tentatively dipped their toes in the chilly water but soon gave up. A large variety of watersports (sailboats, kayaks, pedal-boats, etc.) were available, but I can't imagine how enjoyable they would be under those conditions.

Instead, we opted for massages, which to be fair were quite pleasant. There were also comfortable hammocks on the resort's grounds which were nice for a brief siesta.

Given its beautiful setting, I think Norome has potential, but it doesn't seem particularly well managed. The staff was reasonably friendly but seemed disorganized, and as noted above, the place was suspiciously empty. It almost felt like it was still under construction, even though it has been open for some time. The location at the bottom of a crater is also somewhat off the beaten path, making it a bit inconvenient as a base for excursions around the area.

Based on our experience, I cannot recommend Norome for an overnight visit. It's not a terrible place to spend an afternoon, but I would suggest that any visitors to the area stay at one of the several nicer hotels in Granada itself (we liked La Gran Francia, but there are other good options too).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: February 2006
Member since: April 18, 2006
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Call now to book: 1-800-454-6835 from hotels.com
“a wonderful resort!”

Norome Resort & Villas

Apr 12, 2006
2/3 found this review helpful

I currently reside in Delaware and was a bit nervouse when travelling to Central America for the first time. However I have to say that my experience in Norome took all my worries away. The resort is beautiful and the people were really nice. The rooms were very clean and comfortable. The food was delicious. I felt totaly safe and would definitely travel to Nicaragua again!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: November 2005
Member since: April 12, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, An amazing honeymoon, Tourists
I do not recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Pet owners
Was this review helpful? Yes No
Check Rates
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Norome Resort & Villas

( 11-15 of 23 )
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Norome Resort & Villas Address

Km 37.5 Masaya _ Granada highway | Laguna de Apoyo, on the West shore, Granada, Nicaragua