I have been to Maui many times but never stayed at the Sheraton. An impromtu two-night trip with mom, I booked the hotel directly with reservations who gave me a great Kamaa'ina (resident) rate for an ocean view room.

We received a fresh orchid lei upon arrival and although valet parking is something like $15/day (can't really remember), it is free the first day which is great. The view from the room was amazing and the room size was large with two double beds that were very comfortable.

Amenities: Pool was great, there is a gym (didn't use it) and there is a nightly show (cliff diving, torch lighting) and entertainment while having dinner.

Few service negatives: We were missing slippers in our room. Then none of our lamps worked. Then I noticed that there was black mildew all over the shower head. All were fixed with calls to housekeeping but it was annoying that I had to call 3 times for unrelated things.

Food: Restaurant is very expensive and the food is very average. We had prime rib and lobster and although prime rib was good, lobster was a bit overcooked. I sent back french onion soup that was so salty that it was inedible. We were just too tired to leave the property so we chose to eat there.

Snorkeling: It is amazing! Snorkeling just by the rocks, I saw 2 turtles the first day and 3 turtles the 2nd day! It was really great.

I would stay there again but wouldn't eat dinner there - maybe lunch or breakfast.

Recently stayed at Sheraton Maui end of June for one week. Resort is large with a long river-like pool, that winds under bridges throughout the property. Rooms aren't overly luxurious (we were in Bldg. 3, where things seemed a bit outddated, but I understand from other reviewers that other buildings have been renovated). The bed/pillows were VERY comfortable (I'm a pillow snob) and the bathroom and room itself was clean. You don't spend a ton of time in the room, so there is no need for it to be huge. Large flat-screen TV was nice, but did not work half the time (no signal). Balcony had a small table and 2 chairs, but we mostly used it to dry swimsuits - were out and about during the day. Only complaint/request on the room is for Queen-size beds versus the standard Double beds they currently have. Spa is under construction right outside our room (literally), but the noise was not terrible and you certainly don't notice it while at the pool/beach.

Found staff to be very friendly and accommodating. Seamless check-in is great - they take you directly from your car to your room. Had a small glitch with our vacation package (some voucher needed that we were never given), but they said they knew we were tired and to head up to our rooms and they would figure it out. Very nice after a long flight from the U.S. Midwest.

Resort activities/pool amenities were nice. Very comfortable pool loungers and palapas scattered throughout area. Also can rent cabanas on beach (for 2 people) or gazebos near pool (for 4 people), although no amenities given with them besides cold water. Resort fee of $20/day included self-park and a number of activities on-site, such as yoga, star gazing, hula lessons and lei-making, etc. Valet is only $5/day and is complimentary your first day. Snorkeling at Black Rock in front of Sheraton is amazing - definitely worth rental fee at scuba shack (can do $8/1 hour or $20/day), but you can also rent long-term from other dive shops as well. They also have on-site scuba clinics for a fee, with a dive at Black Rock afterwards. Had an interest in doing a dive, but time got away.

There is a sidewalk/boardwalk right along the beach that goes all the way down to the Hyatt Regency. About a 5 minute walk is Whaler's Village, a small shopping/eating district. Hula Grill is definitely a good pick for lunch/dinner. Fabulous beach-side location and really good food. Rusty Harpoon, not so much. Did not try Leilani's, but it had decent reviews. Whaler's Village also has a nice food-court for a cheap lunch. Food at the pool was really good, but would not recommend eating at the Black Rock Steak & Seafood restaurant.

All in all, had a good stay at the Sheraton. The location certainly can't be beat - best beach in Maui from what I hear. Rooms were a little run-down (well used and abused), but you're usually out and about anyways. They were clean and serviced timely by hotel staff. I would definitely recommend this hotel to anyone: families, honeymooners, girls weekend, whatever. FYI, it is about 45 minutes from the hotel by car, so a rental is recommended.

We had an awesome Ocean View room on the back side of Black Rock, away from the rest of the hotel. It had an amazing view of Molokai and Lanai.

Because we were away from the main area, it was somewhat of a trek to get to the lobby/main wing, beach, and pool involving 2 elevators and a lot of walking. Also, daily activities were posted in the main areas, but not in our wing, so we didn't know about a lot of things until it was too late to participate.

This property is on a public beach, and the other two Starwood properties in the area have access to the hotel facilities, so midday was very crowded and a bit rowdy. Unsupervised children and teens were jumping off the rocks onto snorkelers below. We paid a lot of money for our vacation and felt like with the public access it wasn't worth it.

If you're looking for tranquil paradise this place isn't it but that's down to the the resort not the hotel. The hotel is big so it's not a romantic honeymoon location. In terms of the resort, the hotel is in a fantastic location, pool area is nice, the beach is beautiful and the black rocks provide great snorkelling opportunities. The rooms are comfortable with nice decor. The breakfast is amazing, we looked forward to it every morning. Our deal included breakfast which I'd recommend as I wouldn't want to pay $20 plus every morning for it. Amazing selection on offer...anything you want. The staff are attentive and really friendly.

Not a huge choice of great restautants in the resort but we thought the food in the hotel was pretty good if you didn't want to venture far. If you pay cheap money here, the food isn't that great, so it's worth spending more. Needless to say, we got through some cash during our week here, I wouldn't like to think we were on holiday when the pound was weak against the dollar.

Nice to walk along to Whaler's Village which has a couple of restaurants and some shops. There's an ABC supermarket to stock up on water etc. We found the resort quite limiting (but we do like to explore) so we'd highly recommend hiring a car and exploring the rest of maui.