We booked two rooms at this hotel based on the good Trip Advisor reviews available at the time. The hotel is fine -- clean and convenient -- but nothing to get excited about. It took the staff about 30 minutes to check us in because 1)They said they had computer problems (but they checked someone else in ahead of us) 2) The lady who was helping us did not have full command of the English language and was trying to give someone on the phone directions without success 3) They just did not care very much. They also gave us a bad key and asked to reswipe my Amex 3 separate times, including after we we put our luggage in the room and came back downstairs. We were given two breakfast coupons for each room, even though we were paying for 3 people per room (which totalled $261 per room). Even after our unecessarily difficult check in experience we were advised that each additional person would have to pay $14.95 for breakfast -- which turned out to consist of the usual free type of continental breakfast you see everywhere. I made coffee in my room, ate a granola bar, and gave my kids the breakfast coupons. The other room got charged the additional $14.95 so they were not kidding. I will say the valet was great, and helped us get a very nice car and driver for our trip to the airport. Regardless, I would not stay here again.

We LOVED this Courtyard. The location could not have been better. This was our first trip to Boston, we wanted to be in the middle of everything and this hotel is. Walking distance to almost everything. The staff was courteous and accomodating. Our room was spacious and comfortable- the bathroom was a good size and there was plenty of water pressure in the shower:) Exceded our expectations in every way. Definately worth every penny.

This is an older building, but the rooms and bathrooms are a decent size, at least for one. Two people might get a little claustrophobic, especially if one is my girlfriend. The hotel is centrally located and easily accessible by T (Copley Station). Lots of places to eat nearby. I had a nice quiet room with bay windows, a king size bed, and a large bathroom - Room 605. It
felt like a nice quiet sanctuary after a long day's travel or work.

Front desk clerk was very friendly and accommodating, allowing me to check in at 11:00 a.m. on my first day. Unfortunately, that was partially offset on the last day by a failure to cancel my wake up call as requested - a pet peeve. Housekeeping repeatedly screwed up (didn't put away the ironing board, left water in the coffee maker from previous tenant, didn't replenish the packs of coffee, failed to clean the coffee maker - they must have something against caffeine).

Finally I never could figure out how to set the thermostat - there seemed to be only two settings - "on" (or "Arctic"), and "off". I left it off and was comfortable in early June.

I will probably stay here again when business takes me to Copley Place. I prefer staying here to the hotels which are physically located in the mall - this Courtyard seems quieter and less hectic.

Bottom line is the facilities are fine, but the service needs
work.

Stayed here for 3 nights on business at the end of March/beginning of April. The first night I was in a room next to the stairs that was so small the tv was on the side of the bed (ie I had to lay in bed and turn my head to the side to watch it). Room window looked onto a brick wall, no fridge, the temperature control was broken and I heard the two heavy stairwell doors slamming all night. Beware the room next to the stairs! Staff was very accomodating the next day and switched me to another room immediately. Most staff was very nice and friendly, remembered me. My second room was much larger, window looked onto actual view, had a fridge, working temp control, etc. Much nicer. The hotel was very clean, pleasant enough though pretty generic mid-tier chain hotel. Thought the breakfast buffet was included but it costs $15. A little pricey. Go to Au Bon Pain or one of the myriad of other places near by instead if you want to eat quickly and more cost effectively. Free hi-speed internet access in the room (but not wi-fi) was nice to have.

Overall, perfectly fine but nothing to write home about.