Great Hotel. Service was outstanding. We cannot wait to go back,as soon as possible.

An elegant hotel in a splendid harbour location.
Choose the harbour view room. Room we had was spacious, expensive decoration and furniture.
Courteous and efficient staff in all departments and at every level we encountered.
A small grumble that all hotels with mini-bars could heed - these mini-bars do not allow any space for your own preferred beverage you might have with you or for you medication that might need to be kept cool. The fridge was emptied on our request but we would just rather have a bigger fridge or less clutter in it - consider the guest first not just profits.

Visitors to Boston have so much to see but if you can make the time do make the interesting trip to JFK Library. It is by the water in a stunning modern building. A very absorbing exhibit about JFK and family with lots of original artifacts, video etc. Well worth the effort to go out to the university area to see it.

We stayed at the Boston Harbor Hotel for three nights. We had a junior suite facing the harbor. This property is magnificent, and extremely well managed. Every single person who works in the hotel and with whom we interacted was extremely professional, knowledgeable and courteous.
The room was well appointed and tastefully decorated. The bathroom was spacious and provided quality toiletries. Every time we needed any type of room service, it was fast and efficient.
It was an overall superior experience.

I normally stay at the InterContinental but it was full for two days of my stay so I tried the Boston Harbour. I was very pleasantly surprised despite some of the mixed reviews on the site. The hotel is very elegant and I believe marketed at a well heeled, older crowd. The furnishings – darker wood, elaborate carpets and Oriental furniture pieces suggested this to me. Late night check-in was painless with a bell man waiting to take my suitcase from the curb; check-in paperwork already pre-prepared and 24 hour room service if I was hungry. The room was nicely prepared for a midnight arrival with one lamp on; bed turned down and a nice stereo playing classical music. The room was very good and an interesting layout with a hallway, powder area leading to a bathroom and a separate living area. This layout gave a very large feeling to the room and it was shame I couldn’t enjoy it for a longer period of time – had no time to even sit in the living area. The room had a very nice flat screen tv; large clock radio with excellent stereo; an additional TV in the living area and was spotlessly clean. Biggest complaint about the room was the noise. The ‘hallway’ area within the room leading from the door is ceramic/marble. This conducts the noise very well from the doorway which is a relatively thin door with a gap. One can easily hear people passing in the hall and especially when doors are slammed. There were at least two occasions when I checked the door was actually closed! When someone was knocking at a neighbouring door I had to check that it was not my own. There was one occasion when I actually thought someone had entered my room but it was the noise of people moving in next door.

Hotel gyms are important to me. This facility at the Harbour was quite good but definitely not as good as the InterConti. To start with the InterConti manages to keep its gym open 24 hours – not sure why the Harbour can’t do the same. They seem to have a large staff at the facility and perhaps staff cost is a reason but for your average business person, personal trainers and other advisors are not required. Equipment is good although a bit on the 90’s side but all had mini televisions hooked up. Lots of free weights and good stationary equipment but not the top of the line range.

Main restaurant which is an upmarket café of some sorts was quite good for breakfast although a bit noisy. Serving staff was excellent and I enjoyed some privacy at the breakfast bar. Breakfast menu was very good and quite reasonably priced for a hotel at this level. I ate across the street at an Italian restaurant recommended by the Concierge – Umbria – very good. Nice change from hotel food which looked a bit poncy and over priced.

Overall, an excellent hotel; great staff; free wifi in my room (either intentional or broken) was a very pleasant surprise – ironically, the more expensive a hotel is, the more likely they are to gouge you on wifi. Would definitely stay here again but the Interconti down the street is a bit more my style.

I would like to have seen in room recycling and at least the illusion that the environement was cared for with a policy on "towel on floor or hang-up" option.