Overall: The bed was nice, the staff were responsive and helpful, and the hotel has all of the amenities we have come to expect from a Hyatt.
This is an Airport Hotel, but it isn't attached to the airport, don't be confused. First and foremost, if you are looking for a nice place to stay that is conveniently located extremely close to Logan then this is a good choice. This was our intention and it met that need.That being said, the guest services staff and the shuttle staff work extremely hard and are knowledgeable and helpful.
There is only one shuttle to my knowledge and this can produce some delays with guests moving between two main areas (the T or subway and the airport). They were always available within 15-20 minutes and good planning makes this a tolerable delay, taxis are there for those that can't wait.
The guest services staff provided us with more than enough information to make the trip across the Harbor to Boston for an evening and morning of Boston experiences. There are two options to get downtown and neither require a car from this hotel. Option 1: The "T" is currently $2 one-way from the airport terminal to downtown. The shuttle from the airport to the "T" is free as is the hotel shuttle. Option 2: The water taxis are directly behind the hotel on the harbor. This is $10 one-way and $17 r/t per person. Both options are pretty convenient and despite the Airport Hotel designation the city is easily within reach.
This is not a quiet and serene hotel (not that we expected it to be given the location). The runways are within 150 yards of the hotel and can be heard in the rooms. Efforts have obviously been made with special windows to reduce the noise. The worst part though was the noise of the room doors slamming in the hallway throughout the night for late arrivals or early departures. It was like living with a house full of angry door-slamming teenagers. It was loud enough to wake me up multiple times throughout the night and had we stayed more than one night I can imagine that it would have been pretty annoying. If the hotel would address this problem with the same attention placed on the windows, it probably wouldn't be a problem.
All of this being said, we were only staying here to catch a flight back home after being in Maine and it provided easy enough access to the city and the airport to make it worth the money and it allowed us to drop off the rental car a day earlier.







Rooms
Check in / front desk




