We stayed at the Custom House for one night on a quick family vacation. We chose this hotel primarily for its location. Despite being told there was a 4 pm check in time, our room was ready when we arrived at noon. Our original room was located on the second floor, which would have required traveling up and down two small staircases to reach the room. As we planned on using our stroller for most of the trip, we requested another room without stairs. Our request was handled quickly and politely. We made several special requests, including late checkout and extra parking time, which were handled in a similar manner. The staff we dealt with were all extremely courteous and we were very impressed.

The hotel itself is beautiful and the location ideal, directly adjacent to Fanueil Hall. The rooms are clean and attractive, and the observation deck, which we visited both during the day and after dark, shouldn't be missed. The kitchenette is a great feature for anyone traveling with small children who need a home base to refrigerate food and serve meals. The street noise, which we read about in reviews, is very audible, but we didn't find late night noise from the bar crowd to be a problem, although our stay took place on a weeknight.

The only small disappointment was the fact that the cold breakfast available in the hotel was not included in the room price (which, with taxes and fees, was over $400). Although we received paperwork on timeshare presentations, and there are signs and notices about them in the room and on hotel documents, we did not feel any pressure to attend a presentation.

We would definitely stay here again and would recommend this hotel to anyone who wants a great location and isn't overly concerned with price.

Have stayed here before. This visit didn't disappoint. The staff here are always helpful. There were 4 of us on this occasion. Good value for money

This is a great place to stay for many reasons:-
Location - extremely central, near the harbor, the aquarium, Quincy market.
Rooms - very spacious, comfortable and well-furnished. A separate bedroom and living room, both of a good size, and with enough space for storage. A mini-kitchen with coffeemaker, toaster, blender, fridge, microwave and sink is in the living room. (One very minor point - it would be nice to have had a kettle as well as a coffee-maker!) Ideal for families, as the sofa is a sofabed.
Facilities - nice bar, also serving continental breakfast. Games room, laundry room, viewing platform (great views!), fitness area, and use of the swimming pool at another Marriott property close by.
Staff - very friendly and helpful - one even helped me carry my luggage down to the subway!
Building - a fascinating, beautiful historic place - the sort of thing you can normally only look at on a guided tour, with ropes fencing you off from it.
Most highly recommended.

This is was our fourth visit to the Custom House towers. This time we traveled with my sister and her family. As always, this hotel is just the best for travel with kids. The game room, observatory deck -- even the rotunda in the lobby all provide spaces for people to gather and enjoy each other's company. Plus there is a lot to do right outside the hotel door which, especially for older teens makes for a happy trip!

Try to book one of the suites that ends in "02" -- those are most definitely the best rooms in the house, but all are unique and very spacious in their design.

My only complaint (and it's a small one) is that over the years, some of the fabric on the chairs and couches are starting to show the wear. Also, what happened to the Boston Globe?

Thanks, Custom House, for yet another fantastic weekend!