When I plan a trip, I spend an inordinate amount of time researching hotels to ensure that our accommodations will be perfect. I wish I had done that before I booked the Keating.
My chief complaint was, yes, the noise. The weekend of my stay coincided with Pride, so there may have been more revelers in the Gaslamp Quarter than usual. However, it appears that the main culprit was the hotel’s own lounge bar, Minus 1, which, according to one of the front desk staff, is the only place that is open until 3-4am in the morning. Earplugs did nothing to minimize the thumping music, the roaring crowds, or the police sirens. I decided to pop a Benadryl around 3:15am and that worked like a charm. A girl needs her beauty sleep!
The hotel is located in the heart of the Gaslamp District and a short walk to the Horton Plaza. When I arrived at the hotel, I had to wait a few minutes curbside, as the valet driver was nowhere to be found. Beware – overnight parking is $30 per night!
Check-in was a breeze. I do agree with earlier reviewers that staff need additional training in hospitality and professionalism. Everyone was friendly enough, but there was just something lacking.
I was escorted to my room by a young woman, but when we got there, it was apparent that the room had not been cleaned since the prior occupants’ departure. After being advised that the room would be ready in 20-30 minutes, I left my bags and walked over to Horton Plaza to check out the Nordstrom Anniversary sale. The staff had assured me that they would call my cell phone as soon as the room was ready. I never received a call but when I returned an hour later, the room was indeed ready.
The same young woman escorted me up to my room. After showing me how to use the television (Bang & Olufsen HDTV, no less) and the espresso machine, she made me a solo shot on the spot.
I stayed in a standard room, the Stanza. The room was on the top floor and faced the street. Here come some big pluses. The king-sized bed was absolutely comfortable with tons of down pillows (too bad I didn’t get much of an opportunity to enjoy sleeping in it). Towels were plush, as were the bath mats. Robes and slippers are provided. The aforementioned tv is a wall-mounted flatscreen and every couch potato’s fantasy. On one of the nightstands lies a Sanctuary, a little white box containing no less than 11 cell phone chargers, which I used to charge my iPhone. Of course, the mini-fridge came packed with petite libations – Vitamin Water, Perrier, soda, and alcohol. The snacks looked very appetizing - tres chic square packages of roasted almonds, cheese crisps, and chocolates. The turndown service was a pleasant surprise. I returned to my room to find a plate of mini fruit tarts. Overall, the room is cleverly designed with luxurious amenities.
If the owner/operators would do a little soundproofing, this just might a gem of a hotel.
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