The shower leaked, which led to my wife slipping on the floor and injuring her face. Her lip was busted, and she now has a black eye. When we informed the hotel staff of the discrepency of the room, they notified security and a report was taken. To my surprise, we were not contacted by any management personnel, until approximately 10 hours later, when I became upset with the staff members in the lobby. Jim, the head of security was the ONE person who took charge of the situation, and then me met Rachel, and nice young manager, who approached us kindly, and offered all she could to help. In the end, she was a key player that offered us some financial compensation for our "weird" stay there, but my point in this whole thing is that we were not important enough to be contacted by any management, when YOUR hotel room had a legitimate discrepancy that led to an injury involving a guest, which could EASILY have become a law suit against the hotel. In addition to this, we initially paid to upgrade our room when we first arrived at the hotel, and we did move from a room on the third floor, to room #515 on the fifth floor. THe upgrade was obvious, what we had in mind, and we were pleased. The incident with my wife happened in room 515, and after we were moved from there, we were moved to room 422. Again I state that we were happy to pay for an upgraded room, but when we were moved to 422, it was obviously smaller than 515. I ask: Did you guys think we would not notice this. I was again surprised at the action taken, but chose not to continue to complain any further. In addition, while relaxing in our room (#422) an employee attempted to barge in on my wife and I. I met him at the door, wondering who could be barging in our room, and for what possible reason, and the young man responded with "Oh sorry man, wrong room." I laughed in amazement about this, and noted that it was just one more reason to not come back to the Ivy. This Hotel definitely lacked professionalism, and experience. You might want to hire some people with professional experience who speak professionally. Dude, man, cool, no worries is not professional. I hear that stuff at surf competitions.

The Ivy Hotel is a great establishment. It is being more and more recognized due to the visits of big name celebrities like Jessica Alba and Jessica Beil partying it up at the top of the Ivy. Tiger Woods was supposedly staying there during our visit, but we never ran into him. The hotel itself is quite elegant. The room my girlfriend and I stayed in was rich with dark wood tones which set the romantic ambience. The room was clean crisp, greeting you with a delicious cake and mints at the head of the bed. The room came equipped with a flatscreen TV and a docking station for your iPod or MP3 player. The room is also set up with surround sound! What the hotel is more known for is its bars and dance rooms. You'll know it's a happening place just driving passed the front of the hotel. The lines form fast and get pretty long to get in. Once inside, you must be VIP or have bottle service to party on the rooftop, otherwise you can lounge in the lobby or party down in the basement. Luckily, if you are a guest, you are treated as VIP and have access to the rooftop anytime, regardless of the capacity. Many people wait for hours just to get to the rooftop. And it's no wonder why. The rooftop has a breathtaking view of downtown San Diego. There is a white-stone fire pit with seats surrounding it at the entrance. To the left is the dancefloor where belly dancers perform on little platforms. To the right is the bar placed beside the pool. There are private cabanas available for reservation where you and your guests are privately served. The Ivy is just an amazing and fun hotel to stay. If you are looking for fun, elegance, and maybe even a celebrity or two.. the Ivy Hotel is a must.

Hotel is located in the gaslamp district so lots of bars/restaurant/stores near by. When we booked room, told them it's for our anniversary so when we arrived, champagne & cake was waiting in our room w/ a hand written card, which was great. Our room was modern/sophisticated, very nice!! Hotel's restaurant was pricey, food was good, but not great. Good thing is, tons of other choices within walking distance. Our room included complimentary bath butler, yup...someone sets up ur bath (said they're the only hotel to offer this in US). Also complimentary was a "vip" pass for free entry to hotel's bars/club, although i thot the pass was just a meaningless wristband that didn't really give any special treatment. Bad part was the snobby doorman, went out during the day in jeans/tshirt but when we returned, the doorman looked at us and asked "can i help you?", he only opened the door after we told him we're guests. Overall, hotel was definitely upscale w/ very nice comfortable rooms and had generally good service.

This was our first stay at The Ivy and it is a very lovely hotel. I've never been to a hotel with as many staff as there were at this hotel. The staff was very attentive and friendly. The rooms are not huge but have a intimate feel. My only complaint was the nightclub just below us but we were downtown on a Friday night so the noice was totally expected. We had dinner at their restaurant. It was excellent! Breakfast wasn't as great but okay. We will cerainly dine there again for dinner. My best description is this is a hip, classy and swanky downtown hotel. Will certainly stay again!