At $500/night you expect something better than a painfully average room with an uncomfortable bed. Yes, the location is good, but there are so many other hotels in New York and in Times Square for that matter. Seriously, for that price you could stay at the Ritz.
My husband and I stayed here on business and they added a $50 charge from the lobby bar that we never made. It took 30 minutes for them to agree to remove it and they were somewhat rude about it. Our colleague had secured a special corporate rate and when he checked out they told him it was an error and tried to make him pay another $200 even though he had a confirmation with his rate on it. Again, it took 30 minutes and much arguing for this to be resolved.
Is it dirty or run down? No. Is it the worst hotel in NYC? Not by a long shot, but if you are going to dig deep into your pockets, do yourself a favor and stay somewhere worth it.
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