I stayed at this hotel because of its location. For its going rate, I expected a lot more. It is almost a pseudo-hotel. There is no real lobby (real small), just a couple places to sit and two self check-in kiosks that eject your room keys. There are a couple of concierge type people standing around but it was unclear to me their function. In regards to the room keys, they do not work immediately. After a failed first attempt of accessing my room, I was informed that it takes a few minutes for the card keys to work. The keys were recoded (just in case) and encountered a failed second attempt. With my luggage still in hand, I had to call maintenance, who did respond promptly, to access my room with their key. They informed me that a separate set of keys would be coded and delivered to the room. These keys never materialized, but fortunately the original (and recoded keys) started to work 10 minutes later.
The room, located on the 5th floor, was small and included the bare minimum. The bathroom was also small and completely inadequate. The water pressure was terrible. The toilet would not properly flush and kept getting clogged. I had to call maintenance again to correct this problem. The bathroom had a stand-in shower with a curtain. This curtain did not do a very good job of maintaining the water in the shower. As I previously mentioned, water pressure was so low, you could not take a decent shower.
This hotel is located next to Rockefeller Center, Fifth Avenue and very close to Central Park. If you are ONLY looking to be in this prime location, then this hotel may suit your needs (I would still suggest looking at others). BUT for its cost, I expect more from a hotel. Service was prompt when needed, but I should not need it so frequently for a single night stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other