I stayed at this hotel 2/29-3/2 for a wedding in the city.
I requested 2 double beds when I reserved the room, and was told it would probably be OK...but they would let me know when we checked in. Upon check in, there weren't any available. Not a big deal, it was fine.
I had received an email the day before offering an online check in and I was able to put the time that we would be arriving in, so the room would be ready. Great, I thought! We arrived at 11:30am, were given room keys, and sent up to the 11th floor. Our room was clearly not ready..bed wasn't made, bathroom dirty, etc. We called downstairs, and was asked to come get new keys for a different room. This time to a room on the 5th floor. We get there, and the room was dirty. I don't mean that housekeeping hadn't been there...I mean just plain dirty. The bathtub had a brown ring around it like old water had sat in it, stains on the sheets, etc. I'm sorry...but I wasn't about to stay there. So, I called again downstairs..and told them I needed a new room and explained what the issues were.
The tone from the front desk people all of a sudden changed and they were getting nasty for no reason. I don't know a lot of people who like to stay in dirty hotel rooms when they're paying over $200 a night. FInally..we were told we could probably be moved but we would have to wait until after 3pm. Whatever. At this point we had friends arrving so we just left our bags and went off for the day. We got a room later on that was better...but I still am really surprised with the quality of the rooms for an apparent "4 star hotel" Overall, was not impressed at all and would not stay there again.
Our friends (bride and groom) stayed in the Penthouse Suite though..and that was quite nice!
On a good note, the location is excellent! We were treated to the breakfast the next morning by the newlyweds and the food was very good. All of the staff we passed in the hallways, etc were very nice and helpful.
Oh..and only 1 elevator was working the whole weekend..so we ended up taking the service elevator a few times to avoid waiting 15+ mins for the regular elevator. We had a 7 mos pregnant girl with us who was not going to be walking 11 flights of stairs every time we went somewhere.
So, overall...I wouldn't stay there again...but would consider it after the renovation is done given the location. I'm not a picky traveler at all, just one that expects certain standards be upheld when staying at places like this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene, Pet owners