We stayed for one night for the "park and fly" option and were excited to try a new hotel. Usually we stay at the Sheraton Suites and enjoy it there. We should not have changed. The positive is that our service there was really great. With that said, the room was very smelly, like mold and urine. Since we were only there for a quick nights sleep we didn't complain.
The other complaint is that when we flew back in we waited for over an hour for the hotel shuttle, saw all the the other hotel shuttles multiple times, and then finally called the hotel, They said that we were supposed to call for pick up but that is not what we were told. We were told that the shuttel runs every 20 minutes so we were trying to be patient. They then told us it would be 10 minuted to get us and about 20 minutes later, they finally came (they are only 1 mile from the airport) and the driver said that you need to call them unless it is a busy time of day for travelers. Oaky, well we don't know when that is so get the story straight.
I try to stay at Marriott brands whenever possible since I am a silver member but will not be coming back to this one.
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