We chose this hotel because of its proximity to Johns Hopkins University. In that regard, the location is excellent -- across the street from the campus.
However, the stay was not excellent. For the premium prices charged, this property should have a high level of customer service and quality settings.There were so many issues that we will thoroughly check out other hotel options for our visit next year.
Issue One: Parking. No where on the website or when you check in are you told that you will have to pay every time you enter and leave the garage. A 1.5 hour stay was $8 alone in the garage. Overnight is an additional $20. Come and go several times and your parking expense can become very prohibitive.
Issue Two: Front Desk. We only encountered one person at the end of our stay who we would consider customer oriented. Others we encountered were indifferent at best and seemed put out to have to talk or help a customer.
Issue Three: No door on the bedroom. The suites are advertised as having a separate bedroom. Yes, there is a bedroom area, with a wide entry to it; no door. The set up was more typical of a low end suite hotel; not a hotel that charges $300 for a suite. So, if you want a private bedroom to allow someone to watch TV and others to sleep, this will not work.
Issue Four: Other room issues. These included a refrigerator that did not work, a TV in the sofabed area that was older and had a fuzzy picture, a sofabed that was too short for a shorter person to sleep on with legs fully extended, a ragged blanket to use with the sofabed, a bathroom with laminate flooring as the ceiling, and a small size for a $300/night room. Yes, the balcony was nice. The room and bathroom were very clean and lots of towels were provided.
Issue Five: Business center. Yes, there were two computers to use. However, the printers did not work and the front desk indicated that we and other guests would have to wait to the end of his shift until someone could figure out the issue. This is the only location for printing out boarding passes.
This is a hotel that seems to think it has a captive audience with its location and has to do little to obtain a full house. Maybe that is true, but how much of that business is repeat customers? A strong attention to certain cost structures (such as the garage pricing policy) and customer service is greatly needed.
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