The front desk clerk transfered my reservation from Tremont Park to the Plaza at the same rate I had even though the Plaza rate is higher.
Nice bright clean room, updated decor. My room was very quiet even though it was next to the elevator; I didn't hear a thing. I always request to be far away from elevators and ice machines because I hear everything, not this time.

I stayed here for a friend's batchlor party. The hotel staff is friendly, but the hotel itself is nothing special and is very dated. My suite had a refridgerator and microwave, but the room was average. The bed is comfortable. Hotels guests have to pay for parking. It was very overpriced for what I got in my opinion.

Overall, not a bad place to stay. It was quiet and spacious and clean. The only complaint that I have is that the bathrooms are in need of major updates. The water pressure sucked (maybe because I was all the way up on the 30th floor), the lighting was poor and the exhaust fan and countertops were non-existent. On the flip side, the room service was quick and tasty and the bed had big king sized pillows. Not the Renaissance but a hell of a lot better than the Brookshire!!

Check-in is 4pm but the rooms weren't ready at 4pm. I was told the rooms could be 30 to 45 minutes before they were available. I gave the front desk my cell phone number to call me when they were ready. I called 1 hour later and the rooms weren't available. I again gave them my cell phone number to call once the rooms were ready. I called the hotel again 2 hours later and the rooms weren't ready. Finally, I called 3 hours later and the rooms were ready. The hotel never called me to inform me of this. By 7pm my group was already attending an event that we had to get ready for in the restaurant bathroom and we weren't able to check into the room until 11pm. I emailed the hotel and told them about my experience and asked for some sort of credit or rebate since we didn’t get full use of the room but they never responded. The management company of this hotel is completely ill-equipped and uneducated in hotel operations...they were unprofessional and I would have been much better off staying at the Marriott (and so will you).