Let me begin by saying all the below comments were brought to the attention of hotel staff and management on numerous occasions and nothing was done.
Getting the Reservation: Recently I had a group stay at the Tremonts. We had four rooms reserved. From the beginning there were signs of trouble. When reserving the rooms, the staff was very rude. We also had a hard time getting a hold of anyone as the phone is not always picked up.
Getting Into Our Rooms: After flying across the county from the West, I arrived with a group of 12 individuals (with kids). We arrived at the hotel at 6:30pm. Check in was at 3:00pm. When we arrived at the hotel we were informed that our rooms were not ready. They were changing their entire computer system and they were experiencing problems. Fine, we understood and waited in the lobby. We were told that "any minute" we would have our rooms. A few minutes turned into 1 hr and 30 minutes waiting in a lobby. Upon talking with the staff numerous times we were always told "any minute." We were not the only ones. We were in a lobby of about 12 other individuals with the same issue. Even though our group was first, everyone else was issued rooms before us. Management had no comment as to why this occurred. When we were issued rooms, all the rooms were not the what we had requested. Management fought with me until I showed a printed receipt from their email confirmation. Up until then, I was told by the manager that he had given me what I had reserved. That conversation ended when proof was given. Again, no apologies.
The Rooms: The rooms are great if you just need a clean bed for the night. The rooms are older. All of our plumbing (four rooms) were labeled backwards so beware. Having a stream of hot water hitting you while you think it is cold is not fun! We had to call plumbing on one room as the faucet handle fell off. They did come and "fix" the problem, but it broke 10 minutes later.
Service: Overall the service here is poor. Internet is free here, but we didn't have a cable. We called down for a cable and told it was "on its way" although we never received it.
This hotel is independently operated so the manager always has the final word. In our case, the manager was not helpful at all. Nothing was every done to our bill. In general nothing was done at all. The manager had ample time to satisfy our complaints as we made him aware upon check in and check out. We were very glad we only stayed here one night. We moved across town to a Marriott and I am glad we did.







Value
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Check in / front desk
Value
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