We stayed at the Ritz's Maison Orleans for a four day weekend getaway seeking fun and relaxation. The accomodations were very nice, but the service...not so much. Staying on the club level of a Ritz, maybe I had high expectations, but for the $370 per night price, I should. The complimentary snacks and drinks were nice, but when asked about tours or things to do, we were given a bunch of brochures and sent on our way. Dinner reservations, the same, no help provided. The worst was the spa experience. We were very much looking forward to a nice spa day, but from the start it was a disaster. The spa employees were rude to say the least. After almost two hours of waiting for a massage sitting in a robe (after the conceirge made a mistake on the time of the appointment) I was told that yet again there was a mistake and I had no appointment scheduled. My husband had a similar experience with scheduling and although he was finally able to have a massage, he wasn't impressed with the service. After complaining about the experience we were told that no spa charge would be billed to us, but it was...of course. The house keeping was a bit annoying too since they slammed doors in the hallway all morning and spoke so loudly we were abruptly awakened each morning of our stay. Overall the experience at the Ritz was not relaxing and left so much to be desired. We haven't stayed anywhere else in NO since this was our first trip and most likely last.

Being from New Orleans, my husband and I had the traditional French Quater/New Orleans wedding and the Maison Orleans assisted in completing a fairytale evening for us. It started when they agreed to use their hotel car to pick us up from our reception in the heart of the French Quarter and it ended with them bringing us to the airport two days later for our honeymoon flight.
After my husband carried me over the threshold, he started to look around and did not see the Champagne that was suppose to make it to our room; however, we had passed it when we came in the door with me in his arms! It was perfectly chilled and a plate of chocolate covered strawberries sat next to it! Little did we know, but both water and champagne are a staple in the Maison Orleans!
The room was large and decorated in a warm ellegant style with wood floors throughout the room. The bathroom was extremely large and nice (there are candles in the bathroom, so grab som matches!).
There are 4 different food displays for you to help yourself on the main level. There are soft drinks, water, wine and champagne all the time. If you want coffee and it is not displayed, just ask and it will be brought to you in no time flat! There are games to play in the study if you want to stretch your legs from your room without going to the main part of the hotel or going outside.
My husband checked our bill on the television and there was a discrepency with it, so he called and they changed it immediately! He informed the man at the front desk that we had a late afternoon flight and they gave us a 2pm check out. The man at the front desk found us having a snack and asked if we would like a going away box of goodies because we had a long international flight and that way we would not have to eat plane food.
The car picked us up for the airport on time and the driver had 2 bottles of water waiting in the center console! From beginning to end, they were wonderful. It was definately worth every penny!!!!

We stayed an entire weekend at the Maison Orleans.. and what can i say.. SENSATIONAL...
I got a great deal for around 280 dollars per night... and the valet was kind enough to give us free parking for the entire stay...
Combine that with the ' yummy buffet style nibblies' served 5 times a day.. including wine.... its a great deal

The staff were above helpful... very friendly.. nothing was too much trouble...

The rooms are top quality.. the baths OMG... two people can lay down in them.... and the beds and linens were the most comfotable i have experienced in a hotel....

Do yourself a favor.... stay at the maison orleans... it wont disappoint

On a recent trip to New Orleans, spent half my time here and half at the Windsor Court. This one came out on top for me. It's less than a five-minute walk to the heart of the French Quarter, but far-enough removed that it's out of the chaos.

This is actually a separate building adjoining the primary Ritz-Carlton, so the entrance is on Iberville St. The lobby is on the 4th floor, where there's just a simple writing desk for check-in. All very smooth, comfortable, and efficient. The club lounge is on the same floor, and it's terrific. There's a larger main room with lots of seating at tables, chairs, sofas, and other groupings. Across the hall, there's a smaller library room for a more intimate feel. The food presentations were as good as you would expect, and there was always nice-quality wine and champage out.

The rooms are fantastic. Everything looks spanking-new and is spotless. The decor is classic New Orleans--almost over-the-top, but not quite. There's a half-canopy, a fireplace facade, wooden library shelves lining the wall, a tea-service credenza, and a rolling bar cart with drop-down leaves. The mattress and linens are ultra-comfortable. The room is also wonderfully colorful--no boring hotel beige here. Floors are hardwood with area rugs.

The bathrooms are sensational--typical RC layout with wide marble counter, large separate shower, and impossibly deep tub. They're done in tones of rust and charcoal marble.

Lounges and dining in the main Ritz building are easily accessible and all plush.

Service was slick and friendly. As with much of New Orleans, it seemed like they were possibly just a little under-staffed, but the Maison Orleans only has 75 rooms, so there was never any real wait for anything.