We came to this hotel for our honeymoon in October, 2002. When we arrived the place looked really cool, very gothic. We were given a room that was lovely. It was large and filled with antiques, and as an extra bonus it was right next to a church and we could sometimes hear the choir music drifting through our open window. The parking was on the street and it was free, which was great compared to staying in the French Quarter.Ok, that is everything that was good about the place. Now here is why I rated it as Terrible.1. I made my reservation and THOUGHT I paid for it 2 months in advance. I was told at the time that everything was confirmed, and my card would be charged. I called 2 days before we were to leave just to reconfirm the dates/directions/etc. and were told that not only had our credit card (checking account) not been charged, but they only had us down for one night, instead of 6! To their benefit, he said that he would do some tinkering around and would fit us in so we did not have to worry and would have a place to stay. At that time I reminded him that we were going to be on our honeymoon, and had made the reservation so far in advance because we wanted a nice room. This was also a bummer for us because we had thought that our hotel had already been taken out of our checking account and now we realized that we were going to have alot less money for our trip.2. About an hour after we arrived there, our toilet stopped working. We called the desk several times asking for help to fix it, but by the next morning it still wasn't fixed and we had to resort to filling up our coffee cups and dumping water into the toilet every time we had to go. Noone ever came to fix this during our entire time there.3. 2 days into our trip my husband's father unexpectedly passed away. Our family repeatedly called the Inn trying to get ahold of us from 6 pm through 9 am and there was no answer, no machine, nothing. Finally a cop showed up the next morning to tell us to call home.4. When we left early due to the death, we were assured that our money would be refunded to us right away. Not only did the Hotel NOT refund our money, but when we got our bank statement we found that we had been charged TWICE! We called them several times about this and each time was assured that our money was being returned. After 3 weeks of this I finally called my bank. They called him and had the same response with no results. We were lucky because the bank fought for us, and they ended up taking our money back from them.Do Not go here! They offer many promises but will never deliver, and if someone tries to reach you they will not be able to.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.