I stayed in a Queen/Queen room with 3 other people. We all agreed that our room looked much nicer, brighter, funkier, warmer online than it did in person. In reality it was dark, and not sure what was going on with the decor- it was very tacky, and not the type of room i felt like hanging out it all day. I felt the bed was comfortable, but my friends felt it was far too soft.
The person at the front desk when we first arrived was not very helpful. She was rather snobby and we felt like we were an inconvenience every time we asked her a question.
On the plus side, the lobby was very nice. The complimentary happy hour every night between 5-6 was also a great bonus. The bellboy and valet were very friendly and quite helpful when we asked for suggestions on where to eat. And overall the hotel was very clean, which is a must for me.
It was an okay stay. But i probably wouldn't stay there again, mostly because the room is not what I expected and though it was decent and clean, I guess it's not what I was looking for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Pet owners, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Shopping
Management Response
Steve080, Manager
(Management representative)
Apr 21, 2008
Hello, and thank you for taking the time to review our hotel. We are sorry to hear that your experience at check in and with the guest room presentation was not what you had hoped for. I have forwarded your comments to our front office manager to review the check in process for our internal training and follow up, as this is certainly not the Kimpton process. Kimpton Hotels recently received the highest customer satisfaction index in the hotel industry and are continually striving to provide exemplary service each and every time.
We would love to have you come and experience the Hotel Monaco all over again, and are confident that you will experience this exceptional commitment to our guest that we are so well known for. Please let us know if we can assist with any further reservation or answer any additional questions that may help to make your travel arrangements on your next Seattle visit.
Thank you again for taking time to comment on the Hotel Monaco Seattle, and hope we can make a better impression next time!
Steve S.
for Hotel Monaco Seattle
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.