This is the absolute worst Hilton that I have ever stayed in. We are Gold HH members, travel a lot, and this is the absolute worst Hilton in the world. We were on the last leg of a two week vacation with our 10 year old daughter that took us to Hilton properties in South Lake Tahoe CA all the way to Whistler BC. I would rate the other Hiltons as "Excellent"

First of all they charge you $9.95 a night to use the internet in your room. The free wireless internet is only available in the Executive Lounge (small converted guest room) or in the lobby. We went up to the Executive Lounge and it was comical. There were business people packed elbow to elbow on their laptops using the "free" internet eating and drinking their "free" food. What a sight! I'm sure that they could de-congest the Executive Lounge if they didn't charge for the internet!

We stayed on a Hilton Honors floor, but noticed that dirty dishes and newspapers in the hall weren't picked up for the three days that we were there.

The excercise room is about the size of a walk in closet and they have two treadmills and a stepper jammed in there.

The only people who provided any sort of customer service were the Bellmen. Front desk personnel and management that I delt with have no customer service skills.

My car was parked in the Hilton garage and my window was smashed out and my car was ransacked. Hilton Security simply left a business card on my smashed window and took the time to sweep the glass off of the ground. I discovered that Hilton Security knew that my car was broken into and let it sit there with a smashed out window for over two days! Did they notify me? NO! After a series of failures by Hilton staff I was put in touch with Seattle Hilton's Director of Security. I asked him why I wasn't notified that my car had been broken into. His response "It is not our policy" and "it's not in the parking manual".

Hilton Honors stated that the GM would contact me on Monday. Well here it is Wednesday and no response. I finally drafted a lenghty letter to Hilton Corporate HQ regarding the Seattle Hilton.

Stayed here April 7 - 11. Attended a conference held in the hotel.
This property is in a great location in downtown Seattle, in easy walking distance to Pike's Place Market, Pacific Place shopping, the Convention Center, and the monorail to the Space Needle.
It is an older property, but the only way to guess that is due to the slightly smaller bedroom and bathroom sizes, along with the narrow corridors on the floor levels, along with the small number of rooms on each floor. All walls, tiles, linens and furnishings were clean and modern, presenting a nice decor. Bathrooms were equipped with Crabtree & Evelyn Le Source toiletries (my favorite!).
Rooms start on floor 14 (which I was on) and run through floor 28, with the restaurant on the 29th floor. Three elevators provided smooth and speedy service. Another plus - to access any guest floor, and room key was required, helping make a single traveler feel safe.
The meeting rooms were spacious and the hotel staff kept refreshments aplenty.
Breakfast and lunch each day in the restaurant was an unexpected gourmet treat - much more elegant than normally required for informal meals. The restaurant had a spectacular view of Puget Sound and when the sky was clear, the Olympic Mountains. The view was easily seen from any seating area.
The bar area also had a menu but I didn't eat there - but the bar was large with a cozy decor.
The concierge was friendly and helpful. One night she made a reservation for me at Cutter's Restaurant, making sure the restaurant would provide me complimentary transportation for my return to the hotel. At the restaurant, I was given an appetizer, courtesy of the concierge. Also, I needed a 4:15am town car pick up for the airport my last day and the concierge booked me with a company, saving me $15 off the most affordable transportation I found on my own on the internet.
My only disappointment was the business center - very small and a $6 fee for use. Most hotels now offer this as a complimentary service. Maybe the Seattle Hilton will change this soon. Thanks for a great four nights, I slept very well!

I have stayed in dozens of Hiltons worldwide and I have finally found it…the worst Hilton ever.

Here are the high (low) lights…

• There was a long hair in my room service dinner.
• The gym in this 28 story hotel has 2 running machines and one step machine in a room about the size of a bathroom.
• When I complained about the gym I was told I could use Gold’s Gym but they did not know where it was exactly.
• There were about 15 people waiting for a table for breakfast this morning…I am eating my breakfast out of a cardboard tray in my room right now.
• The sink has a massive crack in it.
• The wallpaper is peeling off the walls in the room.
• The grout is missing from the tiles around the shower.
• I complianed and received no answer...

Bear in mind that I have at least Gold status with Hilton so it is possible that this room was the upgraded type!!

To be fair, the staff are actually very nice but that’s probably because we are in Seattle…

Congratulations Hilton Seattle…you win!

I stayed here for 1 night and am HH Gold. Not sure why people complain about check-in not being ground level as there are many examples of international hotels with a similar configuration. IMO, not something to really gripe about. I actually welcome it as it means the floors start at a higher level thus further removing you from street noise.

Upon walking to the ground floor entrance, the bellman was extremely pleasant and asked if it was my first time. While waiting for the elevator, he carefully explained the hotel amenities and wanted to make sure I felt comfortable.

I was a little early for check-in and my room wasn't ready. No problem. I left my bags with the concierge and went looking for lunch. Upon returning, my room was ready and was given a room on the 25th floor. I noticed they called this floor the HH floor. The room itself was a decent size. The furniture is newish and there is a flat screen tv, although I consider this "de rigeur" for the HIlton chain. I did think the comforter was a little on the thin side, but did the job. There is an in-room safe and an electric thermostat. Some of the hangers looked a little derelict but did the job. The washroom sink is separated from the toilet and bath. Both areas are quite small. One thing I did note is that the shower had excellent water pressure.

As a HH Gold, I was allowed access to the 28th floor executive lounge and received a coupon for a free buffet breakfast on the top floor restaurant. There were some passes to places such as Gold's gym but I can't remember the other ones. The lounge had h'ors d'oeurves from 5-7 pm. I walked in and noted there was a single hot steamer (didn't look inside) with a decent selection of veggies. I think there was an alcohol selection. Didn't stay as I had other dinner plans.

Next morning, went to the top floor restaurant for breakfast. The buffet was not the most plentiful I've seen but decently stocked. There were the standard bacon, sausage, eggs, french toast, pastries, fruit, etc. A feature I like about all Hiltons is that you can ask for made-to-order eggs as part of the buffet. I ordered an omelette and what came back was a HUGE omelette that was very good. I've had omelettes in plenty of hotels before and can vouch that this thing was big.

Check-out was smooth. The whole time during my stay, there were reminders that "I would be getting a survey and if I couldn't rate the hotel a 10, they encouraged me to call someone about it". Considering the Hilton is NOT a 5 star hotel (I think 4 star), it met expectations. The staff certainly did try and tried hard.

I would stay here again, provided the price is right. I'm giving it 4.5 stars (but TripAdvisor won't allow that) because the HVAC was a little loud and the smallish bathroom size. The staff service is definitely 5 star.