We visit Seattle annually and have always stayed at the Sorrento. It is a beautiful, old hotel that has always impressed us with its level of service. However, this last last trip was disappointing. First, they have changed their car service. It operates only until 5 p.m. on the weekends and the car was not the same as previous years. It was worn and old. We were also told by the valet that we needed to tip the driver because he only was paid by gratuities. Not only was this advice unnecessary but it was unprofessional.

No car service meant taking taxi cabs to dinner and shopping because this hotel is not within an easy walk of the Market or many restaurants. We were also disappointed by the general lack of service. In our previous stays, we were warmly greeted and our bags taken to our room where the bell-hop would turn on classical music. Turn-down service was automatic and fresh ice delivered nightly to the room. None of this happened during this last trip. In fact, when we asked what hours the Market was opened we were met with a shrug. If we hadn't been treated so well in the past, perhaps this wouldn't have been so shocking.

Maybe this was just a bad weekend but it seemed that the hotel has cut down on its staff and certainly are trimming corners on costs such as the car service. If you are a returning guest anticipating using the car service, just be prepared for the changes.

We stayed two nights in separate stays at the beginning of September. This is a beautiful historic hotel with wood paneling in the lobby and bar. It is a little bit off the main tourist area up on a hill. The hotel has a very romantic atmosphere – as was evidenced by the wedding parties checking in both times we visited. The views are not great since the hotel is not very tall and there are many newer tall buildings between it and the waterfront (an easy walk), but the location is very nice and convenient to the freeways. But who needs to look out the window with such beautifully appointed rooms? The beds are luxurious, with high count sheets and tons of pillows. The rooms include fresh local coffee with a french press and the bathroom amenities are excellent. The furnishings are very tasteful and high quality.
We did have some traffic noise on our first stay - this hotel IS in a city. Also, the first room we had overlooked the parking lot, but the main concern was a generator noise that bothered my husband. I requested a room change, and after being made to wait a long time by an obviously new desk clerk, was given an upgrade to a suite by his more experienced co-worker. When we returned for the second stay later in the week, I requested a room on the other, quieter side of the building. And that is when I learned from the staff that the even numbered rooms have the king beds but are on the noisy side, the odd numbered rooms have the queen beds but are quiet. We had an odd numbered room the second time and had a peaceful, quiet evening.
Do not miss having a drink in the wood paneled lobby bar - even if you don't stay here.

I was very impressed with the Sorrento Hotel. The bed was covered in high quality pillows of varying firmness, the sheets were also high quality, and the comforter was similar to the Heavenly bed at Westin. Free high speed internet access was definitely a major plus, as were the free NY Times and Wall Street Journal in the lobby.

Although their valet parking was expensive, there is plenty of metered on street parking in the area (meters not read from 6 pm to 8 am).

My only complaint was that the room was somewhat small for a hotel of this quality. Although the square footage was probably about average, a lot of in was wasted on the long hallway in the room. The actual living area was somewhat cramped, especially when the pillows were removed from the bed. Still, I thought the hotel was an excellent value for the money, and I would definitely stay there again.

This hotel has the most amazing bed and bedding I've ever experienced, it's just perfection! It's a nice thing that they have a product by product guide in the room regarding the bedding, I think I want to buy the entire collection.

Was in town for work while on a three-month national-wide tour and this was my favorite hotel of them all. Again, the bedding was divine but the service and food also contributed to my great stay. My traveling group had many special needs and all were accommodated precisely and with a smile.

We also took advantage of their complimentary car service which was so easy to use and driver extremely knowledgable about the city.

This hotel is a real treat, highly recommend!