The pictures of this place are very deceiving. This was the worst hotel we've ever stayed at. Upon arrival we did get to check in about an hour before 3 pm which was convenient, however we arrived to a 2nd floor room which stank of musty alcohol and cigarrete smoke. The door had been kicked in by someone previously and the room number was broken off and written on with a black marker. The carpet was so filthy that my family and I wore shoes the hole entire time we were there. The carpet had been replaced...over the old carpet and the door to the adjacent room was not accessible because the new carpet was tacked over the bottom of the door, rendering it useless to try to open it. We arrived to hair on the toilet seat and in the bathtub, not enough towels and beds that looked unkept, smelled like someone had slept in them before. There was a little sign about the environment and the fact that they do not wash the sheets unless you put that little sign on the bed. So maybe the sheets hadn't been washed in a while?
We were without hot water for the first 3 days out of 4 that we stayed there. My husband called the front desk or went down there to talk to them personally several times. They told him that they would try to switch us rooms or would fix the hot water if we came back the next day by 11 am. Ok, our main purpose to come to Seattle was to sight see. We were not aiming to wait around the hotel room all morning or to mess with moving between rooms. We were up and out of there before 8 o'clock each day and the hotel should have been the last thing on our agenda. They would not switch us rooms, kept saying that they didn't have any openings. After begging for hot water, they sent a maintenance man to our room that did not speak English. He came to our room 2 mornings in a row and still didn't manage to fix the hot water. Finally the 2nd night my husband called the general manager. He finally let us use the room adjacent to ours so that we could bathe ourselves and 4 children. The room key to the room next to us did not work and of course the carpet was tacked against the door so we couldn't go between the rooms from the inside. Finally my husband had to take the door off the hinges so that we could access the room just to take a sodding shower. Towels. Only once did housekeeping come to clean the room and give us towels..they left 3 towels, didn't change the sheets and we ended up having to take out our own garbage the whole time we were there...3 towels...for 6 people??, the rest of the time we had to beg the front desk for towels and got nasty attitude every time. I have yet to see the "fitness center". I do not believe it exists. The pool was freezing cold and dirty. The hot tub had soggy food strewn around it and the paint on the fences was peeling off. The switch to turn the hot tub on was not labeled and was right smack dab next to a general sign that pointed to all the switches that read..."Do not touch, Emergency shut off switch". So which switch exactly turns the darn thing on?
The business center exists of two outdated computers on a counter in the lobby, one of which has a scribbled "out of order" sign on it.
The only nice things was the free do it yourself waffles for continental breakfast if you can stomach sitting in a small lobby with tons of other guests and eating on sticky table clothes.
At least we had friendly neighbors in the room next door to ours, they partied, cussed, drank and smoke until around 4 am the first night we were there. It was a real pain in the arse actually to have to listen to that all night long through the thin walls. NOISE. If you stay here you are within 50 feet of nothing but truck stops and a convenience store. There are no grocery stores anywhere near this place and one Jack in the Box restaurant. The freeway is within spitting distance of the back side of the hotel. If a car went over the guard rail it would probably land in the pool you're so close to I-5. So yes the website is accurate you are within close distance to the freeway. This was the WORST hotel experience we have ever had and will NEVER stay at this place again. Do yourself a favor and look somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Pet owners
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites