We arrived at the hotel at around 1:30 AM after a long flight from the East Coast and a long wait in the airport, since the airline lost our luggage.
For starters, there was no place to park my car. The hotel advertises parking, but it is very limited, and there is not enough space for everybody. The concierge was completely oblivious to my problem. I drove around the area, but there was no parking anywhere. Finally I managed to squeeze my car in some very questionable spot (illegally, of course), risking having it towed or scratched if the neighbors are not careful enough.
But it did not end there. Instead of promised two beds our room had only one bad and a shaky roll-away. When I complained to the concierge, he started yelling at me and shouting obscenities. He even cared to follow me to the street and continued to shout as I walked away.
Later complaints to the management and requests for refund did not result in anything. Travelodge the network responded, but they said something like "we are sorry, but this is an independent facility, we don't control what they do".
Stay away from this hotel, especially if you arrive by car and need parking.
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