We arrived to this Ramada at about 11:30 at night. The area is a seedy, scary part of town. When I parked our vehicle in the underground parking, I saw broken glass right beside the stall we parked in. Not a good sign. When I walked into the lobby, I was overwhelmed by the stink of cigarette smoke that saturated the entire area. Though the room appeared fine, there was a large crack between the bottom of the door and the floor that let in light and cigarette-smoke-smelling air from the lobby, plus the room was cold. We put our kids to bed, then I tried to figure out how to turn on the heater. The heater was broken. I told this to the front desk. Though they offered to put us in another room or have a "maintenance" person fix it, it was already 11:30 at night and neither option was good. We elected to sleep there without heat. It was minus 2 degrees celsius outside and we froze. When I complained to the front desk the next morning, he kind of shrugged and didn't offer to do anything for us. When we returned from our 9-day trip, thankfully our vehicle was fine, but the broken glass on the ground was still there - they hadn't cleaned it up! DONT STAY HERE. There are many better options. I will try the well-reviewed Sleep Inn next time.
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