I have stayed in this guest house in March, and as I mentioned before that this is a real nice and clean guest house, but we had had a bit trouble with the inn keeper for our pet, as he was making us to carry the pet and restrain the dog in the bedroom only.
Ever since we came back to Calgary, the guest house owner has phoned twice to apologize and informed us that she has talked to the Inn keeper and made sure he understand the pet policy. She mentioned that she has a dog herself and every time she comes to the guest house, her dog always happily run around the house and it is never a problem.
Beyond our expectation, she even refunded our accommodation in full and asked us to give them another chance to host us and make sure the pet issue will work out well.
We are very impressed by her sincerity, and she made us feel being treated equal as every other guests. She also mentioned that she will make sure to let the pet allergic guests know that this is a pet friendly place, so pets will be allowed to walk around the house.
Her sincere apology really has made up for the earlier trouble and we will definitely stay again in Capital Hill Guest house if we happen to stay in Seattle again in the future!






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