Plain and simple, a good hotel.

Just back from a weekend at the Grand Hyatt Atlanta. We did a AAA package that included breakfast each day.

Rooms were very nice and clean and well appointed. Amenities in the room were average for this type of hotel, although housekeeping forgot to leave a pen and a sewing kit (both of which I needed and had to call for).

Did not read TripAdvisor (shame) before our visit and therefore was not aware of the free shuttle service within 2 miles of the hotel. We were not advised of that at check-in, and we surely would have used it. Check-in was the low point of the visit. The young lady was efficient and professional, but very unfriendly and did not properly welcome us to the hotel by telling us about all of the services and amenities available.

It was my wife's birthday, but the card in the room from the hotel was addressed to me -- a let down. But they did leave us a free cheese tray with free bottle of wine.

Room service was as good as I've ever had. Wife had a pasta Pomodoro and it was outstanding. The bread was hot and delicious. I got my usual cheeseburger and it was perfect. Everything was hot and delicious. Room service prices are getting a little ridiculous, though. $5 for a Diet Coke? No, thanks, I'll take a tap water.

The buffet breakfast was decent. Some waffles and biscuits and gravy would have been nice. The buffet was not replenished as promptly as it should have been. Good thing this breakfast was included in our AAA package because this average meal would have set us back $46.

But overall, we were very pleased with this hotel. The employees were very good for the most part. Everything was clean and well maintained. Food was outstanding.

We recently spent a weekend at the Grand Hyatt Buckhead and enjoyed the hotel very much. We had a lovely and very comfortable corner room. Our only complaint is the slowness of the service in just about every area of the hotel. However, the staff are all very friendly and work hard which leads us to think this is a management problem. Our most pleasant surprise was the Cassis restaurant in the hotel. We normally don't eat in hotel restaurants but ate at Cassis the evening we arrived as it was late and we didn't feel like going outside the hotel. I had the avocado and tomato salad with cumin dressing to start. My husband had the 14 oz ribeye with bernaise sauce and mushroom ragut; I had the rack of lamb with roasted potatoes and haricot verts. We split a cherry bread pudding for dessert. Every bite was absolutely outstanding and we both agree this is one of the best meals we have ever had. Our server was great. As it was late and there weren't many people in the restaurant, we had a delightful conversation with him. Buckhead has an outstanding restaurant scene so there are lots of excellent choices, but we suggest giving Cassis a try whether staying at the Grand Hyatt or not.

After reading several Tripadvisor reviews that mentioned very reasonable rates they achieved through Priceline, my boyfriend and I decided to be adventurous and bid on a 4 star Buckhead hotel. We were hoping for the InterContinental, but got the Hyatt Grand for $100/night-not bad at all! Before our departure, we read several reviews about the Hyatt, and were slightly nervous about our future accommodations. Upon arrival, we thought the lobby was very pleasant and the staff friendly. We were, however, greeted by a long line at the check-in counter. We tried to ask for a high floor in an effort to avoid street noise (as a helpful tripadvisor member suggested), but unfortunately, were given the 9th floor. The room, besides being small and somewhat dated, was pleasant enough for $100. What severely bothered both of us, was the pungent musty/moldy/smoky smell. We tried to remain positive, and walked around the Buckhead area for a bit. However, upon returning to our hotel, when we walked into the elevators, we were reminded of the smell that awaited us in our room. We feel that this floor used to be a smoking floor, although the Hyatt staff denied it. Coincidentally (or not?) we both got migraine headaches that night. Even though we paid for 2 nights, we checked out after our first night and treated ourselves to the InterContinental (located across the street) which was a welcome breath of fresh air and a world apart from the Hyatt.
In regards to restaurants, Bricktops restaurant and Caribou cafe (both are close to the Hyatt and InterContinental) were both great. We embarrassingly ate at Bricktops 3 times within 24 hours, and Caribou provided great coffee-better than the coffee at the Hyatt.
Overall, if it wasn’t for the smell, the hotel would have been fine—not great, but fine. The pool wasn’t too exciting and the “Japanese garden” was kind of a joke. One positive aspect was the gym—very state of the art, and the gym towels were far better quality than the towels in our hotel room. We are not going to become repeat Priceline users again, as we do not want to get stuck at another stinky Hyatt!