The RC Atlanta is located right downtown, centrally located. 5-7 minute walk to Philips arena and CNN center. Near all of the other downtown hotels.

It is pretty much what you would expect of the RC but it is need of some renovation investment. This hotel was probably top shelf about 20 years ago; now it is a bit worn and dated. Age shows in the hotel rooms: worn carpet, really old decor, aged furnishings, lack of bathroom fans, and other amentities.

Service was hit or miss. The concierge on the club floor was great and very helpful. He recommended dinner at South City Kitchen which was superb- a semi-contemporary take on southern cooking, located in midtown- huge thumbs up! But when I called, prior to check in, for some local information, the concierge who "helped" could not have been less helpful- she made it clear to me that she was not going to go out of her way for me in any way. Front desk staff were very efficient and friendly.

A standard room on the club floor was fine- small bathroom with bulgari toiletries. The room was very clean, maid service was very efficient and discreet. They brought me a Sunday New York Times- bonus points! Internet access costs $10/day- minus points since this is a pet peeve of mine.

This hotel is fine, centrally located, and business-friendly, if you're not paying too much (if you're paying over $250/night, you're getting ripped off). Probably good for older folks who aren't put off by the dated "classic" decor. I just think it looks like it is time for investing a little renovation money into this property- it reminds me of the four seasons in toronto: nice but very dated and not up to par with four seasons expectations.

Stay in RCs' frequently and have never been this disappointed, we actually left after one night and went over to the JW Marriot, a much more pleasant expereince, albeit a JW Marriott.

I know there are different sizes and locations of rooms, but ours was the worst I have experienced at a RC. It could not have been larger than 300 SQ, wall paper above the bed peeling, a bathroom the size of a shoebox except it included mildew and cracked tiles...overall just far below RC standards to which we are accustomed. Small things can drive me crazy because that is usually what differentiates the RC for me, they sweat the small stuff. So a broken lampshade, burned out bulb, poor quality TV, half-empty shampoo bottle, etc., all compounded my dissatisfaction. We were also by the elevator and the moise level was very irritating, very poor noise insulation.

Common areas too seemed old, worn and unkept by RC standards, did not try the restaurants. They were cooperative upon leaving early and it just seemed like my early departure was not a first time event!

I recently stayed in this hotel while attending the January Gift Show, and the location is perfect (as another reviewer has noted), and while I was impressed to some degree, I would only stay here again if work is footing the bill. What really impressed me the most was the staff. You could tell the Ritz employees knew their brand depended on their hospitality, but it felt genuinely sincere! From the valet attendents to the front desk to the shop employee, they all truly seemed like it was a pleasure to assist you! In fact, on our last day we got in the elevator with our luggage to leave, and an employee on the elevator offered to go ahead and radio to get our car so as soon as we left the hotel it was already there waiting! And the live orchids in the room, toiletries (even complimentary slippers), etc. were all a very nice touch including complimentary bottled water in the room and even at the valet station. And the music and turn down service, etc. were a nice touch too. The hotel itself is nice enough, but at the end of the day, it is just a bed in a room (and I wasn't overly impressed with the decor) so that is why I would not pay $400 rack rates just to stay at the "Ritz", but if you are getting a deal, then yes, I would recommend this property.

Very uneven experience here. Was always greeted by name. Overall, friendly staff.....but so many glitches..

Burnt out bulbs at desk lamp, burnt out bulbs in steam room(which by the way is oneof the hotel's great amenities).Room still not cleaned by 4:30 the next day. Fire alarm going off at 6:00am(explained as some kind of test),surly maitre de at The Grill.

Nevertheless still a cut above so many hotels. Perhaps it is just that one expects more from a Ritz ...and this particular one needs better overall management.