The hotel itself is adequate. The carpet in my guest room and in the common areas were stained in places. The bath linens had an unpleasant odor. The worst aspect of our stay was that our debit card was charged without our authorization. We called the hotel directly and made our reservation with a debit card, presented the debit card at check in but told the front desk clerk we would pay cash when we checked out. The clerk never said we have to run your debit card and there were no signs posted saying they pre-charge. The next morning we decided to not use cash but use a credit card. We were told that we could use the credit card, but the amount for our room, tax and parking had already been run on the debit card. The amount they ran on our debit card would now be tied up, and we would not have access to it for 3 to 5 days. I have never had this happen to me at a hotel. I normally stay at the Holiday Inn on North Druid Hills Road in Atlanta, and they have never charged my debit or credit card without my authorization. I asked to speak to the General Manager about the situation, and the clerk told me there was a not manager for me to speak to. I work in the sales department for a Holiday Inn in another state, and I told him that the property I work for does not pre-charge debit cards or credit cards without authorization. He argued with me and told me "my property does precharge.... all hotels do this." I then told the clerk to call the hotel I work for. The clerk tried to color the story and misrepresented the situation to the hotel I work for, but the clerk at my hotel told him he was wrong. He then got of the phone and started talking to other guests that were trying to check out about my situation. He had the nerve to try and make me look bad in front of other hotel guest. With my continued persistence the clerk finally decided there was a manager on duty and he called him down. The manager told me they have had this issue before, and he has tried to instruct his clerks to warn guests their debit or credit card will be charged at check in. Unfortunately I was checked in by a clerk who did not warn me so I was out of luck. The GM was pleasant and admitted that his night clerk was wrong to not warn me, but the clerk that insulted me and lied to me (several times) at check out refused to apologize. I gave up and left with the charge on my debit card. I had no other choice.
Just be careful and realize your card with most likely be charged without your authorization when you check in.
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Value
Check in / front desk
Value

