Stayed here for three nights to attend a conference at CNN Center. Hotel a couple blocks from metro station. Check-in and check-out efficient and friendly. Free internet access code given at time of check-in. Breakfast included--they also have grab bags at the front desk for guests that do not have time to sit down for breakfast. Coffee and tea area open 24 hours a day. Rooms and amenities seem fairly new. Bed was very comfortable--white duvet covers and sheets. There was road noise from the street, so I would recommend a room not facing Spring Street. Aside from the road noise, I really enjoyed my stay.

Hotel room was nice and clean, and let me stress clean. The breakfast bar in the am is worth it, so you can save on that meal for the day. The lobby is nice and contemporary. They had cookies the friday night i arrived, but not the saturday night and we really missed them, because they were delicious. It was in a great location, convenient to everything. The only problem is downtown closes up during the day on the weekends and opens up at night. The homeless people beg all day long, so be mindful of that while you are out. We have friends and family in Atlanta, so we used it as a place to simply lay our heads.

The Hampton Inn and Suites – Downtown Atlanta has many good things going for it – comfort, cleanliness, and location. Unfortunately, the front desk staff during my stay could be described as “indifferent” at best.

The good:
The room – My king suite room was nicely furnished. One room had a couch, TV, 2-drawer stand, coffee table, end table, large working desk, 5-point chair, and another chair. Kitchen had a full-size refrigerator, 2 burners, full-size microwave, coffee maker, utensils, and even a dishwasher. Bathroom had a nice long counter, water was on the “too hot” side if anything (that’s a good thing). Bedroom had the typical very nice Hampton bed and sheets, another TV, plenty of drawers, a closet, 2 night stands, plenty of light. Everything was clean, comfortable, and quiet.

The property – Typical Hampton breakfast, not extraordinary but not bad. Like other Hamptons, CNN Headline News plays in the breakfast room. (Since CNN’s headquarters is in Atlanta, that’s not particularly surprising.) Great location for downtown, aquarium, New World of Coke, conference center, and various sports/event facilities. About 1 mile from King Center. Public transportation nearby. Lots of police presence in downtown corridor – I did not see anything remarkable. (Just avoid walking toward Georgia State, there is a *lot* of loitering in the park nearby.)

The bad:
The front desk. On arrival, it took 19 minutes to check in. There was one person ahead of me, apparently involved in an extended negotiation over price. During that negotiation, another person came in and either cut in line or returned to the line; in any case, I didn’t question it. At no point during this 19 minutes, did the front desk person acknowledge that I was waiting in line, or that there was a family behind me who were also waiting in line. Another night, I had to call the front desk. It took 3 tries, each time letting the phone ring a looooong time, before it was answered. And then, when I went to purchase something from the “suite shop”, the front desk person told me the price, then walked away. No eye contact, no reaching for the money, nothing. (There were no other customers at the front desk or on the phone.) It felt like front desk staff were trained to (1) ignore customers, and (2) not get additional help when needed.

So, would I stay there again? Probably. I liked the location and property, and I’m hoping that the experience I had with the front desk staff is not reflective of the overall hotel – it’s certainly not the experience that I’ve had at other Hampton Inns.

Well I must say Thank You to the people who do leave feedback on here. I stayed @ The Hampton Inn for 4 nights w/ my daughter and niece. We arrived into the Atlanta Airport @ about 12 midnight and I took my chances on the train........wow! The train ride was smooth but as soon as we got out of the train on Peachtree there was a panhandler doing his rounds...any who we hurried up the escalator and stepped out onto Spring St. & as we were walking another panhandler approached us w/ an umbrella (it was showering) offered us some cover and asked where we were headed as he was walked w/ us......we were very very nervous....BUT I was prepared since I had read this on someones review & thought to myself this sort of thing is normal....he walked us to the hotel & asked if we could help him w/ $8.50....LOL. He had the nerve to walk into the hotel past the sleeping security guard outside (may as well been asleep) & stepped up to the front desk....the lady @ front desk welcomed us & asked if we were all together & he says YES...so I said well we're not together he was kind enough to walk us here....so we pulled out $5 and handed it to him & sent him on his way! There were panhandlers everywhere. We did all our sightseeing & tours in the daytime & made sure to be back in our room by dawn!!! During the day we were safe.... police on every corner :) We walked to CNN, Centennial Park, The Aquarium, The Underground and took the bus to The Zoo. There were restaurants close by like Hard Rock, Steak & Ale, McDonalds & several others. We also booked a tour w/ Grayline & it took us to The Carter Library, MLK Center & World of Coca Cola. Oh about our room, it was clean, quiet & cozy no complaints....housekeeping comes around everyday but we declined it twice & had her tidy up our room once. The breakfast was enough they switched it out everyday sausage w/ eggs or waffles w/ sausage. They provided bagels, muffins, cereal, o.j., apple juice, milk, coffee everyday. I would stay @ The Hampton Inn again.