Normally I am down with Fairfield Inn's by Marriott. They're clean, serviceable, and have a warm breakfast everyday. This one however was a BIG diappointment. Check in was easy and the staff was really nice. From there though it was down hill. The parking at this place is TERRIBLE. We were there during the city's lame answer to Mardi Gras, "Fiesta", which had locals and others parking at our hotel without paying or staying. This property claims to limit the number of riff raff parking at the hotel, not so, otherwise the lot would look empty like the Courtyard by Marriott next door. The staff at that hotel had security guarding the lot so only guests were allowed. The Fairfield Inn, not so much. My business has lots of heavy equipment that I must haul to my room after work every night and this was a collassal pain. This also was troublesome because the elevator is REALLY, REALLY slow. For a property with only four floors this machine should operate a little more efficiently. The maid service here is average at best because it seemed I had to ask for more soap and towels on a daily basis. One other thing is the internet service here is extremely slow and doesn't work a lot of the time making a business stay nearly impossible to pull off, unless you use the computer in the lobby, which of course is always being used. One other thing about the lobby is when you exit there are usually smokers right outside the door and its so great to get a big whiff of their cancer sticks when you enter and leave the hotel. This place is close to the highway and Riverwalk, but if the costs are the same stay next door at the Courtyard because you'll have an easier time parking and the internet service is much better.

Bottomline: A good, inexpensive hotel with a great staff and easy access to San Antonio via highways or the trolley to the Riverwalk. Don't expect a great hotel though.

I booked this property based on the reviews here, and I am not as impressed as I thought I would be. I will say that the staff here is excellent -- some of the best I've seen for lower end hotels. However, the property needs some money invested, and the parking situation is not optimal.

Pluses: The staff! Every front desk person, every person working with breakfast, every housekeeper, and every service/maintenance person I met was top notch. Location is good. The hotel is right off the highway so access to other parts of the city is very good. There is no highway noise. Also, there's no train noise, at least in my room, which is apparently common in San Antonio. The trolley for access to the Riverwalk is right around the corner and very convenient. The Marketplace area is a short walk away, though the area is a little bit sketchy on the way at night.

Disappointments: Pool is very small -- not big enough for swimming laps and smaller than most hotel pools. Workout out room is very small -- more like a closet with three machines and a TV. No weights. Both the pool and the workout area are adequate but not what I expected.

Minuses: The rooms need to be updated, particularly the bathrooms. Mine had peeling paint on the doorframe, stained and broken tiles, a leaky faucet, and fairly dim lighting. The towels are great for exfoliating! The sink area was fine, but the toilet/shower area is showing its age. The walls are fairly thin, and in particular, the people above were stomping about. Since that rarely happens in my hotel stays, it made me think that the floor/ceiling was not as thick as it could be. The main room is acceptable but uninspired -- HUGE, blank walls. Parking later at night is a serious problem. The parking immediately in front of the hotel fills up, and the overflow is all over the place -- this hotel shares the area with a Residence Inn, and it's an absolute rabbit warren of hotel buildings, streets and parking spots. Can be quite confusing.

This hotel has the friendliest and most helpful staff that I have encountered in a long time. Everyone was the ultimate professional and totally interested in the well-being of the guests. The hotel's continental breakfast was decent, and every evening they have wine and cheese in the lobby. The room was clean and comfortable, although obviously there is nothing luxurious here. (Why do most hotels have these drafty wall- mounted air conditioners)? The property is only a couple of blocks from Market Square, which at least this time of year, didn't have much going on at night except for a couple of good Mexican restaurants. There is a one dollar trolley that stops every ten minutes a block from the hotel, so there is easy access to the downtown riverwalk and other attractions.

The hotel was convenient to downtown San Antonio and very close to the Market Square. The front desk people were very helpful and friendly. We felt that they were doing everything to make our stay the best they could. Thank you!