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ResortQuest Waikiki Beach Tower: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 151 reviews
151 Reviews
5.0 of 5 stars
99
4.0 of 5 stars
39
3.0 of 5 stars
5
2.0 of 5 stars
5
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 87 hotels in Honolulu
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 140
Description: High-rise Condominium Resort, modern guest amenities, multilingual staff; situated across from Waikiki Beach. This description is based on information provided by the hotel.
Address:
2470 Kalakaua Avenue
(formerly Aston Waikiki Beach Tower)
Honolulu, Oahu, HI 96815
Check Rates: $465 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of ResortQuest Waikiki Beach Tower

( 22-26 of 151 )
“5th year we plan on coming!!”

ResortQuest Waikiki Beach Tower

5 of 5 stars
San Diego, CA
Apr 13, 2008
1/1 found this review helpful

This June of 2008 will be our 5th year we've stayed in this hotel. It is the prefect place for families! It's just a few steps from the fabulous Waikiki Beach. And everything is in walking distance...the Zoo, the Aquarium, Duke's Restaurant (our favorite), Cheeseburger in Paradise, L&L, Lulu's, shops, entertainment...the list goes on and on.
The view from your room is amazing. The rooms have always been clean and always has everything we need. They have maid service once a day along with a nighttime turn down service...where they leave a treat on your pillow (our kids love this part!) And having a washer & dryer in your hotel room is just AWESOME! We've learned to pack very light and wash our things. It's great.
But one of the reasons we really love coming back is the staff. They truly have the Aloha spirit. Starting with the fun loving valet staff that great you whether you are coming or going. The front desk is always kind and helpful and the maid service is so sweet. I feel like part of the family when I am there.
We plan to come for many years...
The 4 Throgs!

  • This TripAdvisor Member:
    • Liked — the size of the room & the washer dryer
    • Disliked — I liked it all!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4Throgies's Summary
Date of Stay: June 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: April 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent Location - Weak on the Interior”

ResortQuest Waikiki Beach Tower

4 of 5 stars
Toronto
Mar 17, 2008
1/1 found this review helpful

Just got back on March 14, 2008 - Spent two weeks there. We booked an Ocean View but upgraded to a Penthouse for an additional $50/night. The view was incredible but the interior is VERY DATED - you'd think the penthouse would be better than a Deluxe Ocean View but it was not - just a bit bigger in the hallway and the living room. The Linai was huge - enough to host a party in the Linai alone. The best: Convenient, Clean and Comfortable - very friendly staff - The bad: Interior design - dated furniture, Kitchen has everything but it's all from the Dollar Store - The elevators are old and slow especially when you are on the 37th Floor - sometimes, the wait can be 5 minutes. Absolutely no smoking - which was good. The 4th floor, which is where the swimming pool, hot tub and sauna are located was very old and dated - the hot tub and pool were functional but the sauna isn't - the pool table and tennis court are so old that you shouldn't bother trying to use. There is a convenient store and McDonalds right downstairs - Next to a 24 hour gym, which is great! Not recommended for singles - more for family. If you are on the 9th floor or higher, you don't hear much and get to see lots. Our floor was on the 37th so we had unobstructed views.

  • This TripAdvisor Member:
    • Liked — Friendly Staff - espiacally Eddy and Karin
    • Disliked — Dated furnishings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZ1977's Summary
Date of Stay: March 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: March 17, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
Waikiki96815, General Manager
(Management representative)
May 7, 2008
ALOHA!

We sincerely regret that we did not meet this guest's expectations as they related to our suite and elevator interiors and our 4th floor recreation area. I would like to share that we are in the process of renovating all of our suites including the 5 penthouse units we manage. 2 of the 5 suites have been partially renovated while the other 3 have been fully renovated by the owners. While all of the elevators have been modernized from an equipment standpoint and even recently renovated on the interior(2004), the Board of Directors is moving forward with another plan to renovate the interiors once again. And finally, The Board of Directors is also looking at a complete renovation of the recreation area which includes the restrooms, saunas, shower area and the two bays, one of which houses the pool table that was purchased in 2004.

We were very happy that this guest did find their accommodations clean and comfortable and the service very friendly. Our employees do take a great deal of pride in the personalized service they share with eveyone and we're glad this guest was able to experience just that.

MAHALO!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location, fabulous views”

ResortQuest Waikiki Beach Tower

5 of 5 stars
Atlanta, GA
Mar 9, 2008

Waikiki Beach Tower offers a great location and fabulous views. We've stayed there on two occasions, once in 2502 and once in 3302. There are two basic room types, center and end units. The center units have two bedrooms, with one bedroom facing the lanai and the other on the opposite side. Both 2502 and 3302 are center units.
The units are spacious and quiet with the largest and nicest lanais I've encountered in Waikiki. Views are simply amazing and the location just couldn't be better. The beach is just across the street, as is a free hula show each night at 6PM. All of Waikiki, the zoo and the aquarium are short walks away.
The staff have always been extremely courteous and helpful to us. Amenities are lacking; no pool or exercise area but there is free internet. Of course, each unit has a complete and very adequate kitchen along with all of the basics, including a small washer/dryer combo (adequate, but not the best).
Unfortunately, the units do show a bit of wear. Decorations are a little dated, paint is dingy in spots, and the bedroom door in both units tended to rattle a bit. Beds were comfortable enough, but not the best.
However, those shortcomings are offset by the wonderful location, staff and especially the lanai.

  • This TripAdvisor Member:
    • Liked — Location and views, especially from the higher floors
    • Disliked — A bit dated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
odd3's Summary
Date of Stay: March 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: March 05, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A pearl on Waikiki!”

ResortQuest Waikiki Beach Tower

5 of 5 stars
Mill Creek, Washington
Feb 27, 2008

We booked this property for our family vacation and were pleasantly surprised. We needed a place that could accommodate 5 people, since booking hotel rooms in Honolulu can be very pricey. When we arrived at the hotel the front desk folks were very friendly and helpful, they even upgraded us to an ocean view room from a partial ocean view. The front desk staff coordinated with the bellman to take all our bags up to the room, and the front desk person even escorted us up to our room to show it to us. The unit we were in, #801, had all new appliances, beds, and furniture, as well as granite counter tops. The room was spotless. To say the least we were very impressed! The hotel is directly across the street from Waikiki Beach, and a short 5-10 minute walk gets you to the heart of Waikiki. We never saw the housekeeping staff, but as stated in previous reviews, they do turn-down service and leave a treat for you, which is always nice after coming back from a busy say of playing tourist. We especially enjoyed having breakfast every morning out on the lanai, watching the surfers and beach-goers. BTW we never saw any "critters" in our rooms. There was wired internet access in our room, which worked well and was great to have so we could keep in touch with family and friends back home. We would wholeheartedly recommend this hotel, especially for families, and if we go back to Honolulu again, would not hesitate to stay with them again.

  • This TripAdvisor Member:
    • Liked — One of the few places in Honolulu that has multiple rooms in a suite configuration. And the service was phenomenal!
    • Disliked — Nothing negative to comment on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenCarol's Summary
Date of Stay: March 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice but”

ResortQuest Waikiki Beach Tower

4 of 5 stars
Boulder, CO
Feb 19, 2008
4/6 found this review helpful

The Good:
- The location, as has been identified by others
- The bell staff, they were as professional and friendly as I have experienced anywhere
- The condo, it was spacious and clean and the views were fantastic

The bad
One bedroom was spectacular, spacious & had great views. The other bedroom was smaller & had a window that opened to an enclosed walkway/hall. It was dark in the middle of the day. If you are sharing a 2 bedroom unit with another couple (& not your children) allocating the bedrooms could be a problem. They are not equal.

The ugly
I booked the most expensive unit possible on the ResortQuest website. When I checked in, I was offered an upgrade to a penthouse for an additional $70/night. We ultimately settled on $50/night. However, when I looked at the parking receipt I was given when I drove into the hotel, the preassigned room number they wrote on my receipt was the same room number I later paid to ugrade to. Did I pay extra for a room that had already been assigned to me at my booking rate? The hotel said no but I still felt scammed.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbjim's Summary
Date of Stay: March 2008
Member since: June 01, 2006
Was this review helpful? Yes No
Management Response
Waikiki96815, General Manager
(Management representative)
Mar 24, 2008

ALOHA!

We regret that the guest bedroom did not meet this guest's expectations and do sincerely apologize for this situation. We will be looking into increasing the luminescence in this bedroom by increasing the light bult wattage.

The suite category the guest reserved was the one that was originally assigned. We try to provide our guests with options that we hope will enhance theIr stay and regularly offer(for a slight additional charge), an upgrade at the time of arrival. There may have been some miscommunication among our staff and the upgrade charge was removed prior to the guest's departure.

On a positive note, we were really happy to hear that this guest found our location to be all they had expected it to be as many of our guests have enjoyed the close proximity to famous Waikiki Beach a real advantage(we're actually 39 steps away from it!). Our valet/bellmen are our "ambassadors of aloha" and the comments posted here truly reflect their "aloha" for everyone they encounter. And finally, our houskeeping staff really takes a tremendous amount of pride in ensuring that all of our suites are kept "spotless" and I'm glad that this guest was able to experience just that.

MAHALO!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of ResortQuest Waikiki Beach Tower

( 22-26 of 151 )
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ResortQuest Waikiki Beach Tower Address

2470 Kalakaua Avenue, (formerly Aston Waikiki Beach Tower), Honolulu, Oahu, HI 96815