Everything the reviews say is true!! A charming, modern hotel with friendly staff and great location. It made our first vacation to Hawaii a pure pleasure. We arrived quite early to check in and we were advised that our room was not yet available - we had expected this. We were offered some breakfast on our arrival and advised that they would call our cell phone when the room was ready. While we wandered around Waikiki, the hotel staff were amazingly quick and we were called on our cell and in our room before lunchtime. This was really appreciated after a long international flight. We were at the hotel for 7 nights and it was some of the extra touches that were the icing on the cake. This included in-room internet access, the daily delivery of fruit to the room and a chocolate on the bed after a long day out. We could not recommend this place more highly.

My husband and I absolutely loved this hotel. I picked it based on tripadvisor reviews and was very pleased. Our room was beautiful with a gorgeous view of the ocean (we were on the 7th floor). The beach was only a half a block away from the hotel. When we asked at the front desk where to rent a boogy board, they gave us one to use. They also provide towels and beach chairs. The most impressive aspect to me was the staff. Every single person was very nice and went out of their way to help us with restaurant recommendations, directions and the aforementioned beach supplies. If I am lucky enough to go back to Oahu, I will definitely stay here again. Thanks to Leonor, Grace, Jay, Robert and everyone!

We arrived 5/08/08. As soon as we got to the front desk, we were welcomed with cool towels and Lava Flows. Lennor was there to greet us (as I had read in other reviews). She is a treasure and went out of her way to make us feel welcomed and comfortable the entire stay. The lobby rennovation was complete, and had a very nice boutique and upscale feel. The room was decent sized with comfortable beds. The bathroom was well thought out - plenty of shelves and drawers to store items. We had the "renew experience" room, which had an 80" projection tv. It was a bit difficult to figure out at first, but once we did, it was like having a home theater to watch in bed. Each day the hotel gave us beach towels and mats for the short walk to the beach. The location is also in the quieter part of Waikiki, and the beach and park are only a block away. I will definitely stay here again.

To sum this review in one word it would have to be "personalized"
We stayed at hotel renew from April 26-May3. My wife and I have stayed at several other hotels in Hawaii, and this by far exceeds them all in value and service. What makes this hotel so great is the staff. Leonore Wong and staff makes this hotel what it is. The rooms are nice and newly renovated, quite modern with an asian theme but are not the reason we would come to this hotel again. What made our stay so special was the extras you wouldn't expect. Champagne in our room one day, chocolates and flowers on other days. Every morning Leonore was working she would meet you at the complimetary continental breakfast and make sure you're happy and every small detail taken care of. On our second last day she asked us when we would be leaving and we said our flight leaves late the following night. We hadn't even asked for a late checkout, although we were planning on it, and the next morning she told us everything was taken care of....we could have our room until 7pm when we left. I understand this sometimes cannot be done, especially in high season when all the rooms are booked, but it is a perfect example of the hotel going out of their way to ensure you are happy....which we were! We will go back for sure.