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ResortQuest Waikiki Sunset: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 196 reviews
196 Reviews
5.0 of 5 stars
37
4.0 of 5 stars
77
3.0 of 5 stars
30
2.0 of 5 stars
32
1.0 of 5 stars
20
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#9 of 29 Specialty lodging in Honolulu
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 435
Description: Sleek Modern Condominium Resort located 2 blocks from Waikiki Beach & Kapiolani Park. This description is based on information provided by the specialty lodging.
Address:
229 Paoakalani Avenue
(formerly Aston Waikiki Sunset)
Honolulu, Oahu, HI 96815
Check Rates: $187 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of ResortQuest Waikiki Sunset

( 15-19 of 196 )
“good location”

ResortQuest Waikiki Sunset

4 of 5 stars
Sydney Australia
May 11, 2008

The Wakiki Sunset was in waliking distance to the beach, zoo,
restaurants and shops. The tourist buses picked you up from almost outside the door.

The standard bedroom apartment consisted of a bedroom,lounge/kitchen and bathroom. As our kids would not share a bed we took the one with 2 single beds and a queen sofa bed. It worked out OK. It was great having the kitchen as we could have breakfast before we went out. There was also a laundry on the same floor. The rooms are a bit run down and could do with a coat of paint but overall it was comfortable and cleaned each day. It was great to have a pool and internet cafe for the kids to use.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
superlou's Summary
Date of Stay: April 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: September 21, 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $187 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Location”

ResortQuest Waikiki Sunset

May 2, 2008
2/2 found this review helpful

Stayed here for 6 nighs in April 2008. We paid extra for an ocean view - worth it in my opinion. We were on the 37th floor. Not sure I would recommend this place to anyone with small children as all the suites have balconies.

The units consist of a good sized bedroom, living room with sofa and dining area, full size kitchen, bathroom and balcony.

The beach is just a couple of blocks away, and it's easy to walk from here to loads of bars and restaurants.

We paid extra for parking in the basement - not cheap but essential. We used the washers and dryers, and also the hotel internet. We didn't use the pool, or the tennis courts.

For us, the sunset was an ideal base for exploring Oahu, and we self catered most nights so the kitchen facilites were ideal.

If I had to criticise anything, the bathroom was perhaps a little tatty - but everything functioned fine.

The staff were helpful and check in / check out all went smoothly.

Would recommend this hotel and stay here again ourselves.

  • This TripAdvisor Member:
    • Liked — Facilities and location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnchester's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: November 02, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $187 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Won't stay there next time....”

ResortQuest Waikiki Sunset

2 of 5 stars
Vancouver
Apr 29, 2008
2/3 found this review helpful

We stayed here for two weeks in March. We previously stayed at the Resortquest Waikiki Beach Tower and loved it, but decided to spend less this time and try something else. We liked Resortquest, and wanted 2 bedrooms, so we chose the Sunset, paying $225/nt with the Entertainment book.

When I booked the room, I did not realize (my mistake, I admit) that the bedding configuration would be two twins and a double. I assumed it would be a queen. So when we got there and saw how small the bed was, we asked it there were any other configurations available. They said we could move from the 14th floor to the 6th floor to get a queen/king config. So we did. Big mistake. The room was right above the recreation deck, so there was no privacy in the bedrooms. The curtains had to be closed at all times or people could look right up inside. Also, this room was so run down it was unbelievable. The curtains had black stains all over them, the bathroom faucet was so corroded it looked horrible, and in general...it was awful.

We went to the Beach Tower to see if we could switch but they were fully booked, as was the Embassy Suites (Spring break). When we inquired at the desk about the refund policy, they offered us another room, with the original bedding configuration, on the 32nd floor. So, we moved again.

This room was somewhat better - fabulous view, no stains on the curtains. We ended up putting the kids in the double, and we took the twin beds. The beds were brutal - you could actually see the bed sagging. The bathroom faucet leaked out the back so we had to have a cloth in behind to stop our stuff on the counter from getting wet. The kitchen drawers felt like they'd fall out in your hands. The floor in the living area and bedroom actually sloped noticeable toward the kitchen. Anything on the living room table actually rolled off.

I can't blame management for these problems - they were very pleasant and accomodating with our requests. But what it comes down to is the units are very run down, and need updating - even new faucets would be helpful! I didn't feel we got good value for $225 a night. I'd rather pay $100 more/night at the Beach Tower for the better service (twice daily maid service, free valet parking, free beach items, free internet), better location, and accomodations twice the size, or try the Embassy suites for about $60 more per night for a one bedroom but with breakfast and evening reception included.

I guess it's all a matter of personal opinion and preferences, but that's mine. Next time we'll go somewhere else.

  • This TripAdvisor Member:
    • Disliked — Very run down
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanadaMel's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: August 21, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $187 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Location”

ResortQuest Waikiki Sunset

4 of 5 stars
Grand Rapids
Apr 22, 2008
1/1 found this review helpful

Everything in Waikiki is within walking distance. The beach is only two blocks away, the crossing lights make for an easy walk. The is an ABC store between the condo and the beach.
If you are a runner, Diamond Head is only about six miles round trip. There are a lot of people running along the beach and through the parks every morning.
The condo has grills available for use by the pool on the sixth floor. While we were there the grills were cleaned everyday.
We were on the eighth floor with a Diamond Head view. We did not have any major elevator waits. Probably less than five minutes each time. We did use the stairs for the trips to the pool.
Laundry machines are on the odd numbered floors. Detergent is available in the fifth floor mini mart.
I had some concern when I read that there was only a six foot clearance in the parking garage. There was plenty of room for the Dodge Caravan that we rented.
There was plenty of room in the condo and it was clean. The staff was very friendly. Then again, we're not too picky. When you're in Hawaii the condo should only be used as place to sleep and to store your luggage.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Can't take the stairs up below the sixth floor. (Probably not supposed to, but can go down)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichiganFella's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: April 22, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
golfnut808, General Manager
(Management representative)
Jun 10, 2008
Aloha CanadaMel,

Mahalo for your candid remarks about your stay with us. I'm very sorry to hear that you were disappointed with our accommodations and appreciate the opportunity of correcting it.
In spite of this, I hope your visit to our beautiful island was a pleasant one.

I'm happy to report that as part of our renovation project we're replacing all of our beds as well. For our two bedroom units, the bed configuration will be either two twins and a queen or a king and queen. All rooms will also have the queen size sofa bed in the living room. The scope of work in our renovation project will be addressing all of your other concerns as well. In the end, it'll be a brand new unit as everything is being gutted and replaced.

Whether you stay with us or the ResortQuest Waikiki Beach Tower, mahalo for choosing a ResortQuest property.

Aloha,

Doug Okada
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $187 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great value for families”

ResortQuest Waikiki Sunset

Apr 21, 2008
1/1 found this review helpful

We stayed at the RQ Sunset for 10 days with our three children. Staff was very helpfull, curteous, we wanted to move to a higher room (we stayed on the 17th floor) and the front desk staff gave us the keys to 4 rooms for us to check out. We decided to remain on our original room, my point is that they were very nice and accomodating. The little store on the 5th floor is stocked with all kinds of stuff from cereal to butter to t-shirts to hats, etc ofcourse milk which beats the ABC price at least when we were there. We got to the beach 2 eight yr. olds and a 1 yr. old with stroller and 2 beach bags in less than 5 minute, the location is great. The only negative thing about the hotel would be the pool. It is well maintained but the sun hits it only for 2-3 hrs /day so it was a little chilly for the kids and it was not heated comfortablly. there was hardly anybody there the three times we went. The rooms are a bit dated but the kids hardly noticed, the balcony thou is large and so is the living room when the sofa was closed. the elevetors were not slower than other hotels we stayed at. We would probably stay at the Resort Quest Banyan next time , which is accross from the Sunset only because of the pool which we were looking down to from our room and had sun most of the day.

  • This TripAdvisor Member:
    • Liked — staff and location
    • Disliked — pool location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mykidsmomBellevue_Wa's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: April 21, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $187 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of ResortQuest Waikiki Sunset

( 15-19 of 196 )
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ResortQuest Waikiki Sunset Address

229 Paoakalani Avenue, (formerly Aston Waikiki Sunset), Honolulu, Oahu, HI 96815