We just returned from a wonderful stay and experience at Las Casitas Village in Puerto Rico. We made our reservations through their website which was easy to do. We were later contacted by Ana Colon, a Personal Vacation Planner at the hotel, who sent us an e-mail with helpful guides to planning our arrival. Prior to the trip Ana was very helpful via e-mail in orienting us to the El Conquistador facility, provided restaurant suggestions and reservations, waterpark tickets and even personnally, took on a special food request we had by enlisting her Mom to make us some typical Puerto Rican food! Service can't get any better then that!!!
The property is large, so be prepared to walk and plan your activities. The pools are spectacular and numerous. The private island is absolutely beautiful and excellent for water sports. We have 2 small children and they had a blast snorkeling and swimming in clear emerald green waters.
We had breakfasts at Las Brisas restaurant and dinners a Blossoms and Othellos at the hotel. Food was excellent, but it was pricey. Reading other reviews we expected this so it wasn't a surprise. Transportation to and from the Village to the main hotel via golf-cart shuttle was fine, although I can see where this might be get cumbersome for some people or be problematic if the hotel is super crowded. Our villa was in the south Village of Las Casitas and although we did walk once to the main hotel, its all uphill and we only did it once.
I'd definitely recommend Las Casitas and we're certainly planning to go back. Given this experience I'd request a villa in the North Village to be a bit closer to the main hotel, and I'd better plan our menus and stock the villa to do breakfast in to conserve some dollars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.