An absolutely faultless hotel. I love it and would go again in a breath. There were four of us, me and my hubbie and two children aged 1 and 3. We stayed in the Rasa Wing of the hotel. The hotel is an hour away from the airport but worth the wait after a long flight from the UK.

The staff were fantastic and even packed us a picnic breakfast to go on our last day there. The staff were excellent with the children. The hotel itself was a little pricey but that is 5 star and I kind of expect it.

Fantastic hotel set in a huge garden right in front of the sea. We were guestes at the Rasa wing and able to use all the resort's facilities. There are 2 big pools (one of them with airpool and whirlpool area), tennis courts and even a three holes green!
Don't miss the SPA...
Superb restaurants and excellent breakfast buffet.
The Resort location is also very close to the the Feringgi town with its "on mile market".
Extremely helpful and professional staff in all Hotel's division.
Definitely suggested!

We had a premier room in the Rasa Wing and loved it.

the room was huge, well equipped and very comfortable. the bathroom was outstanding with not only 2 basins but also a huge shower with 3 heads so that 2 people could shower together in comfort.

The service was superb. requests could be phoned through to a customer service centre who would come back to you later to check that you were satisfied with the action taken.

the only downside to the 7 day holiday was that one of our suitcases was forced open between KL and Penang although nothing was taken. When we collected the same luggage at Bangkok airport having flown from Penang both of our suitcases had been broken into, combination locks removed and the contents rifled. As far as we know nothing was stolen mainly because there was nothing of intrinsic value in either case. We strongly suspect that the attempted theft and damage to our cases occurred at Penang airport. We flew with a budget airline.

This place is one of those rare hotels which is every bit as good as it should be. We paid the extra for the garden wing executive level which meant we had a superb room with our own outdoor marble bath and a butler to come and run it for us 24 hours a day! We wouldn't want to be pampered like this all the time but it is an incredible experience to see just how good a hotel can be with the right investment, ethos and training.

The staff can't do enough for you, they even sewed up a paid of my jeans which had a rip without charge. Included in our deal was some clothes cleaning, breakfast, access to the executive lounge where you have free use of their laptops, free drinks including (real) champagne and delicious afternoon tea. I think we paid about £140 a night which is a lot for Malaysia but I don't begrudge a penny of it.