11 of us girls stayed at the InterContinental Hotel for a bachelorette weekend. We all enjoyed our stay except for dealing with one of their employees, Barbara, who works at the Concierge desk. Stay away from her! She was NOT helpful, was extremely RUDE, and had a major attitude problem towards us as a few of the girls tried to check in (their vouchers were left at the Concierge desk as a few of the girls checked in a day or 2 later). We complained to the manager explaining how rude, and unhelpful she was; we are their hotel guests and spending A LOT of money to stay there; there was no need to deal with this kind of service! Jhazil, at the Concierge desk, was extremely helpful and recommended great clubs, restaurants, and bars to go to in Old San Juan (OSJ). Look for her to help you!

Overall, our stay at the hotel was good. Small, comfy beds, and clean rooms and bathrooms. We asked for a late check out for 4pm and they gave it to us for free of charge (normally $75 for late afternoon check-out)! The cafe on the beach was great too - order the chicken tortilla wrap; it's delicious!

The hotel is close to Walgreens, an ATM, ESJ Hotel, and the Ritz. Too bad it's far away from OSJ, but it's a close drive at least.

We can't wait to go back to PR next year!

I stayed at the Intercontinental about 6 or 7 times. I always get a ocean view room on a high floor. The view is great and the room is clean. The balconies are very small. The staff is very polite and helpful. The hotel is situated on the best beach for visitors to P.R. My problem is with the corporation. For all my stays at this location never did I recieve any discounts for future stays. Not much to do in the area compared to old San Juan and Condado. Cabs are twent dollars to Old San Juan. I do recomend this hotel for first timers to Isla Verde.

This is my second time staying at the Intercontinental. My family and I stayed there last year. I wrote a positive review about the first time there and things have not changed. We had first planned on staying at the El San Juan this time, but thankfully changed our plans. On our return to the Intercontinental, we saw familiar faces...Bellmen, doormen, front desk, concierge, bar tenders, security, waiters and waitresses and a few managers. They are still friendly, courteous, helpful and pleasant. Ivan the doorman, Andy the bellman, Pablo the front desk manager--all awesome. They remembered us from last year and because of them we will return. The buffet breakfast is delicious and fresh. The rooms are clean and the pool is clean and beautiful. Pool staff are helpful. The airplanes are not a big deal. If the pool bar is a little weak with their drinks, just ask for another one. If you let them know they won't be offended. The only thing I did not like is how certain guests were treated a little more special by management. A lot of brown nosing going on. Its probably the best Hotel in Isla Verde.

The InterContinental San Juan Resort is a great place to stay. Although I would not recommend to spent your whole vacation there because in PR there is plenty to see. They have a great gym, wonderful spa - ( I actually had the best massage of my life there) and a good steakhouse. It's not far from Old San Juan or the airport.
The rooms are clean and the staff is very helpful.
I have not complaints.