my wife and i just returned from a fantastic 4 day vacation at the water club in san juan puerto rico. our rom was spotless and had a great view of the beach directly across the street. the front desk service was superb and we were able to check in over 2 hours early. virna of your desires once again went out of her way to make our stay special. my wife loved the chocolate covered strawberries awaiting us when we got to our room. bob the general manager has his wonderful staff all very professional, friendly and polite. william greeted us at the door like we were family not tourists. kevin who takes care of your every need on the beach is a very well spoken , intelligent guy who takes his job seriously and also goes out of his way to insure you have a stress free day at their beautiful beach. well as you can tell by my review we will be returning soon to the water club, are favorite hotel in san juan! thanks once again to bob and his staff for a fantastic stay!!!! jim and eddi maxwell

Rule # 1 in the medical profession: Do no harm.

Rule # 1 in the hospitality profession: Do not deliberately antagonize guests and potential guests.

The San Juan Water and Beach Club, a boutique (read “small”) hotel in San Juan, Puerto Rico attacks this rule “Big Time”!

I climbed the crumbling steps up to the small lobby and discovered problem number one: In an effort to be “hip”, I suppose, the public areas are lit in a strange blue hue. It does look cool, I admit, but you soon realize you can’t see a thing, especially if you’ve just come out of the bright tropical sunshine.

I groped my way to an elevator and stumbled on the miss-aligned entryway. “My friend has tripped on that twice,” a fellow passenger told me.

To this point, I admit, my complaints are rather trivial.

Here is how General Manager Bob Sassani really puts it to his guests: NOISE.

I’m talking chest-thumping, window-rattling, concrete-vibrating noise. As many as four nights a week, DJ “Tall Rick” sets up a frightening battery of tweeters, woofers and sub-woofers and fires off barrage after barrage of ear-splitting racket in the outdoor, rooftop disco.

This could be fun if you want to party until well past 2 AM each night; it is sheer Hell if you’d like to get any sleep!

Trust me, if you’re over thirty, you’re going to wanna take out DJ Tall Rick, GM Sassani and anyone else associated with this amateurish excuse for a hotel. I tried calling the night manager one morning after 2 AM to run up a white flag of surrender, but no one would speak to me. “Call back tomorrow,” desk clerk Cynthia instructed.

A resort condo a few blocks away is organizing legal action to put a lid on this rude neighbor, a place that is giving Puerto Rico tourism a black eye.

Water Club, take the racket inside, tone it down and . . . grow up!

Booked 2 nights at Water Club enroute home from the Carribean. The staff were very friendly and helpful but this was the only positive. From the moment we entered the elevator we knew we had made a mistake. We left the hotel after the first night [they can keep the $$] and found a great B&B in Old SJ. Water Club had its day about 10-12 years ago based on the decor and the place is in disrepair. The walls are paper thin, you hear everything and light coming through the door edges. There is absolutley no way this is a 4 star hotel. I would give it a 2. We booked based on the hotel website and the reviews posted, at $300/night figured it should be a fairly good choice.....NOT!! I am surpirsed to read the positive reviews about the hotel decor and the location. Isle Verde is a dump, at least for the well travelled. Try Old SJ.

My boyfriend and I stayed at The San Juan Water and Beach Club Hotel from 03/30 to 04/03/08. Besides a little complaint about the doorless/curtainless shower (which can make the bathroom floor very wet if not careful during a shower), WE LOVED IT!!!! Beautiful beach front, wonderful/helpful staff (offers any help you need, recommends excellent restaurants, and suggests cool trips/tours you can take during your stay), intimate atmosphere, modern design, and convenient location (walking distance to a variety of local & fastfood restaurants, souvenir shops, and even Walgreen)!!! We will definitely go back to this hotel and we strongly recommend it to whomever desires to have a vacation in Puerto Rico!!!! We had a wonderful trip!! This hotel is AWESOME!!!!