I have to agree with many others that this is not quite what one would expect from a Ritz Carlton. The setting is very nice although somewhat isolated from shopping, dining or other diversions. The lobby is nice and the staff is overall very well trained, friendly and helpful. Every employee pleasntly greets you as you pass by from housekeeping to pool staff and wait staff. The front desk appears to be less helpful. We were given a room with 2 double beds despite requesting a king, it did have a beautiful oceanfront location and after 2 days they finally came and pushed the two beds together for us. The beds are comfortable, sheets very nice, bathroom and toilettries deluxe. Poor water pressure but that is probably an island issue not a hotel issue. Bathrobes provided but not slippers. The pool and grounds were lush and well manicured. The beach as has been said is very small but relaxing, plenty of shady areas and no need to get up early to reserve chairs. The food was really the biggest downfall, prices are very high, selections were limited and food was average at best. The best meal was at the White Witch golf club. Breakfast buffet was almost $60.00 for two people. Hamburgers for lunch with a softr drink was over $50.00. We were with a group and had a few catered events and the food was cold and tasteless. I'm sure the company spent alot of money, time and effort to plan these events and expected much better quality for the money. They really need to step up the food quality and offer a slightly less expensive option. Overall we had a very nice stay and enjoyed our vacation but I doubt we would return for those prices.

After months of searching for a destination for our daughter's wedding we found the perfect spot. The Ritz Carlton in Montego Bay was fabulous. Everything was perfect - from the band, to the florist, the judge, the photographer, and Marsha Bent, the wedding coordinator - we could not have asked for a better "team". I think I could even write a book on "How to Plan a Destination Wedding by EMail". We had seventy guests and every single person raved about the hotel, the staff, the wedding, the food, etc. The White Witch golf course was beautiful and challenging, the forecaddies terrific. The beach, pool, staff, wonderful. We look forward to returning to this Ritz - Five stars all around

After reading the negatives, I was so curious that I emailed someone on another website to ask what they thought and how this compared to other Ritz Carltons. It seems there was nothing to worry about for my trip!
To preface, Jamaica is wonderful, but Montego bay is not the most beautiful part. It's just nice and the closest resort area to the airport. This makes it perfect for shorter trips or trips where you truly don't want to leave the resort at all. Adding to this, the beach at the Ritz is not very long, there is a decent sized wide expanse of beach with lots of chairs, along with narrow landscaped areas that are still definately ocean front, just not on sand, again with lots of chairs and plenty of areas for privacy.
There is an office right in the arrivals hall of Montego Bay airport so check in is a breeze. The shuttle to the hotel runs every 1/2 hour and the trip is 10-15 minutes. I was upgraded to a private car at no extra charge.
The hotel is spread out, you can either face east towards the ocean and the construction of a huge residential complex, north which looks at the resort landscaping with minor ocean views if you are on an upper floor, or west which looks at landscaping, villas and the ocean. The rooms are average size, with a 32" LCD, with a bigger than average bathroom with Bulgari toiletries. I usually am a quiet guest but I had two issues this trip. Both were dealt with within 30 minutes with a follow up phone call to make sure I was satisfied. Our view was so lovely that we had room service for breakfast every day. The food was good, nothing spectacular, but the service was amazing. Food arrived as promised with every order done perfectly, ie warm plate, correct utensils, minor requests honored as well as all promised elements included, with the price really only being an extra $3.50 for the delivery. Well worth it.
Pool area is fine, lunch menu at the restaurant near the pool is quite limited but service was excellent.
I can't stress how nice the staff was, how pleasant the resort is, how nothing is too much trouble. I was at the beach, ordered a drink and it never came. As I was walking to get water, the person who took the order saw me, told me the drink was never answered for according to the server and offered me a replacement at no charge. She could have just as easily let me walk by.
The spa was not the most impressive I've seen, but again the service was excellent as was the massage.
As long as you don't expect a resort with a huge beachfront, the Ritz is definately worth it and will make for a nice vacation. I can not understand any of the previous negatives other than disappointment with the size of the beach.

I checked out of the Ritz Rose Hall feeling rather confused. It was a lovely hotel. Clean. Nice grounds. Overall, decent staff. But I didn't walk away feeling like I just spent a long weekend at the Ritz.

The food, of course, very expensive, and very sub-par. Very uninspired, and even overly inspired, confused dishes. I've spent time at other Ritz locations, so I was very much looking forward to breakfast, but I was left disappointed. Nothing spectacular, nothing at all. You could slap a Hilton or Ramada sign on the outside of this proptery and I'd buy it as that... I did not once feel like I was at a Ritz Carlton. Not once.

The beach is terrible. Very rocky. Small. One nice cabana, and a few covered double loungers, in very poor shape. Over the 4 days we spent on the beach, we were asked only twice if we'd like something to drink. The Jerk Center was fine. Nothing outstanding. But I will say, the first time my husband ordered the Jerk Lobster, he 2 nice, halved lobster tails...for $28.00... then next time, one, halved lobster tail for the same price. Not sure what gives there.

I wouldn't go back. I just left Montego Bay feeling stunned and confused. I cannot get over what a poor experience I had on this end of Jamaica overall. It's really too bad.